Customer Service Representative/Order Entry

SoftLite is looking for a motivated, detail-oriented Order Entry/Customer Service Representative to join our growing team in Streetsboro OH.

In this role you will support both customer service and Regional Sales Managers with information regarding products and status of orders and/or quotes. You will also work with other departments to ensure a smooth transition of orders through the system to final shipment. The order entry/customer service rep is the backbone for building rapport and trust with customers by delivering exceptional service to them consistently day in and day out. We also love having fun and are focused on building a strong team!

A Day in the Life Of:

· Inputting 25-50 custom orders and quotes accurately into computer systems daily

· Entering service warranties

· Maintaining an online filing system

· Facilitating requests from customers and sales managers for pricing, sales aids, and other needs

· Troubleshooting customer issues or complaints

· Assisting customers with a range of complex inquiries ranging from ETA of an order to details of a shipment

· Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations

· Gathering feedback and bringing new ideas to improve the customer’s experience

· Other duties or tasks assigned as needed

Do you have what it takes?

· Strong attention to detail accuracy and accomplish job task in a timely manner

· Positive, compassionate, and customer-centric

· Team oriented – department thrives on supporting fellow co-workers

· Ability to perform duties, troubleshoot and prioritize tasks to meet deadlines with minimal supervision or guidance

· Comfortable in a dynamic, fast-paced environment

· Self-reliant in managing multiple email chains simultaneously

· Proficient with MS Office Suite

· AS400 knowledge preferred

· Language Skills

o English (reading, writing, verbal)

o Effective communication skills

o Business writing proficiency

· Mathematical Skills

o Understand basic math and measurements, including fractions and decimals

o Understand geometry/shapes

EDUCATION and/or EXPERIENCE:

· High school diploma or equivalent, Associates degree preferred

· 2 years’ experience in customer service in any industry

OUR BENEFITS:

You will be working collaboratively in a team atmosphere with a casual dress code-jeans allowed.

· Weekly pay

· Health insurance

o Medical

o Dental

o Vision

o Accident & Critical Illness

o 401(k) with company match

o Short & Long term disability

o Basic General Life Insurance at 2x annual salary

· Paid Time Off (PTO) Accrual

· (3) Paid Sick days – eligible upon hire

· (8) Paid Holidays and (2) Floating Holidays – eligible upon hire

· Employee Assistance Program

· Referral bonus program

· Window discounts

SCHEDULE:

· Monday to Friday - Onsite

· 8:00am to 4:30pm

About SoftLite:

SoftLite Windows & Doors, a business of Harvey Building Products Corporation, manufactures premium vinyl replacement windows manufacturer. Since 1934, we have built a strong reputation and solid partnerships with our dealers. We offer a broad, option-rich vinyl window product line and excel with large-scale dealers. As a pioneer in vinyl windows, eight-time ENERGY STAR® Partner of the Year winner, and six-time Sustained Excellence winner, SoftLite is proud to offer a wide variety of styles to suit any budget and aesthetic sensibility. To learn more, visit us at: https://www.soft-lite.com/

SoftLite, LLC, as a part of Cornerstone Building Brands, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person

Salary : $17 - $19