Access Control and Surveillance Lead Technician

Job Summary:

The Access Control and Surveillance Lead Technician performs various kinds of installation, maintenance, and repair work on diverse electronic and mechanical access control and locking systems, and digital security surveillance systems, for both Softrim provided systems and non-Softrim provided (existing client) systems alike.

Responsibilities:

• Maintain and utilize a superior knowledge of all access control and digital security surveillance systems, with proven proficiency in all aspects for both Softrim provided systems and non-Softrim provided (existing client) systems alike.
• Mentor and cross train the next generation of Access Control and Surveillance professionals.

• Perform detailed site surveys and provide proper documentation of all items necessary, including but not just limited to access control and digital security surveillance systems, to include photo and written documentation of scope, gathering of drawings or plans, and working with other departments to assess their potential needs as well.

• Installation, configuration, programming, and technical support of access control hardware including but not limited to maglocks, electric strikes, electric crash bars, Wi-Fi and other wireless type locks, card readers, REX buttons, PIRs, power supplies, cans (controller and sub-controller boards), relays, and its controlling software.
• Installation, configuration, programming, and technical support of digital security surveillance hardware including but not limited to analog cameras, IP cameras, digital video recorders, network video recorders, power supplies, and its controlling software.
• Installation of LV cabling for access control and/or digital security surveillance systems when required for the complete installation of all devices (as typical for small projects and service calls).
• Provide on-call support as required (per rotation schedule).

• Compile technical documentation and maintain full system database backups and current software/firmware maintenance on all access control and digital security surveillance systems.
• Confirm that all databases, firmware, documentation, network information, and photos for both access control and digital security surveillance systems are stored in a file unique to the specific customer in the approved Softrim file repository. These files will be maintained on monthly basis.
• Accurately document all interactions during a call in notes using a descriptive summary with troubleshooting steps performed following company standards.
• Accurately record all time and notes for work performed following company standards.

• Cooperate with project teams to prepare for field deployment, including but not limited to attending project handoff meetings.
• Maintain an open line of communication regarding events, outstanding issues, and customer follow-up.

• Continuous learning and support of any technologies used in Softrim’s typical client locations.
• Other tasks as assigned by supervisor.

Requirements:

• 5 years of access control and surveillance experience, or equivalent demonstration of experience.

• Substantial experience installing, programming, calibrating, testing, and repairing access control and digital security surveillance systems from start to finish.
• Substantial experience interpreting plan drawings and details.
• Able to safely climb a ladder and work on a lift, lift 50lbs, crouch, kneel, stop, crawl, and safely operate powered and non-powered tools alike.

• Strong verbal and written communication skills.
• Graduation from High School or equivalent.
• Valid FL driver’s license with a clean driving record.
• English language (fluent), Spanish a plus but not required.

Essential Skills:

• Working in a structured and disciplined manner to complete assignments on schedule.
• Multi-tasking, using independent judgement, and following complex instructions.
• Adapting and responding to ever changing work situations and environments.
• Functioning independently with little or no direct supervision.

• Ability to learn quickly.
• Exceptional attention to detail.
• Exceptional team working skills.

• Exceptional analytical and problem-solving skills.
• Exceptional organizational and time management skills.
• Exceptional customer service, communication, and interpersonal skills.

Dress Code:

Construction site ready. Softrim-logoed safety shirt and full-length work slacks/jeans with belt. Jacket and/or weather-protective clothing may be required. Hard hat, safety goggles and ear protection often required. Steel-toed work boots. No shorts and no pants with holes or rips. For safety, facial hair may be required to be kept short and trimmed neatly, and facial piercing and other jewelry may need to be removed. Must maintain professional personal hygiene and appear in clean clothing at the beginning of each shift.

Work Location: Company office in Estero, FL, construction job sites, and service areas

Supervisor: Director of Low-Voltage Construction and Services

On-Call Status: Per Rotation Schedule

Employment Terms: Full-time, Non-Exempt, Hourly. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are from 7:00 a.m. until 4:00 p.m. with two (2) breaks and one (1) lunch break, Monday thru Friday, excluding company-observed holidays. Some weekend and after-hours work is required. Local travel, travel to construction sites, and service areas local and remote is required.