Application / Production Support Analyst

Application / Production Support Analyst

Location : Irving, TX

Duration: Contract

Responsibilities :

• Candidate will handle day-to-day operational onboarding of applications, support application issues, perform root cause analysis/resolution for application and system issues including but not limited to resolving defects and performing enhancements on the systems in collaboration with multiple teams in to meet safety and soundness requirements
• Serve as an SME and responsible for managing and reviewing application integration requests, develop and adapt processes and assist technical teams during the on-boarding process end to end.
• Maintain SLA and keeps themselves and his team to the highest standards.
• Proactively identify compliance gaps and support leadership in creating controls issues, understand internal controls and support automation and processes that meet operational and compliance standards
• Ability to work independently to manage peer groups and management's expectations
• Stay abreast of new technology requirements and changes over time.
• Ensure that frictionless rich customer experience is at the center of services provided while meeting highest security and compliance standards.
• Occasional work outside of normal operating hours required depending on project needs.

Required Skills:

• Bachelor's degree/University degree or equivalent experience
• Attention to detail as changes may surface so that business delivery can continue without abdicating control measures. Careful execution practices when working with sensitive functions in the marketplace.
• Proven experience in authentication domain with Security knowledge
• Working knowledge of product and technologies like open SSH, open SSL, PGP, Encryption protocols and mobile security standards
• Knowledge of security on Cloud, AWS, GCP, Azure, Kubernetes, Chef, containers, CI/CD pipeline, Jenkins
• Demonstrated ability to take ownership and follow up on issues to completion
• Demonstrated ability to work in a team and to work well under pressure
• Advanced analytical and problem-solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environmentt

Job Types: Full-time, Contract

Salary: $55.00 - $65.00 per hour

Schedule:

• 8 hour shift

Work Location: One location