| Job Description | MINIMUM QUALIFICATIONS: - Bachelor’s or Associate degree and at least 2 to 4 years of experience related to the essential functions of the position. Any equivalent education and/or work experience may be substituted to meet the minimum qualifications of the position.
- Rock solid customer service, stakeholder engagement experience a plus.
- Proficient in interpersonal, communication & presentation skills.
- At least 2 to 4 years of related experience in detail-oriented Business requirements gathering, taking notes, facilitate meetings, develop business plans, Process documentation with elevated level of quality.
- Preferred school/educational system experience.
Roles & Responsibilities - Identifying and analyzing business needs, conducting requirements gathering, defining scope in working with Business channel leads, program owners, application development & Data Quality support
- Documents business requirements, status tracking and develop best practices for various programs
- Documents business process analysis, design and systems support for automated business applications by serving as a liaison between the business end users and applications developers; performs related work as assigned
- Conduct product testing (test plan, test cases development, user acceptance testing, operations usability testing and train the trainers)
- Ability to exchange information effectively with a variety of groups; work independently with minimal supervision; maintains reliable attendance; develop and refine conceptual frameworks for understanding and addressing planning, program, and policy issues; manage and resolve conflicts, confrontations, and disagreements in a positive and constructive manner.
- Ability to understand, evaluate, develop business plans, and document the requirements (functional, technical, security, compliance etc.).
- Ability to create training materials & conduct training
- Perform data collection planning, compliance, training, monitoring, auditing, reporting (develop and maintain key milestones)
- Determines most effective tools to use for each project and tracks progress to ensure timelines are met.
- Facilitate the identification, prioritization, scope, and planning of projects
- Proactively creating, maintaining & utilizing supporting documents, procurement processes, flow diagrams, Optimize and automate in advance to mitigate risks & avoid failures/delays
- Proactively improve Stakeholder Experience by identifying agenda, assessing needs and collaborating with all necessary stakeholders in timely fashion, taking detailed notes, excellent written verbal and communication skills, impact assessment, change management skills
- Proactively arrive Problem solving approach (Displaying confidence, Understanding the environment to collaborate, Wish/Want/Need list to prioritize, creative thinking, process/procedure documentation, flow diagrams)
- Making recommendations for solutions or improvements to business processes that can be accomplished through modern technology or alternative uses of existing technology
- Collaborate with team members on SDLC process, product implementations, installations, deployments, post implementation support, and disaster recovery support.
- Creating RFI/RFP/RFQ, Vendor evaluation and selection documents in working with agency & vendor side stakeholders
- Ability to perform process compliance monitoring, auditing, reporting
- Support Service Desk tickets as needed: Review, Respond, Reassign/Route for problem resolution
- For performing necessary job duties in the hybrid work environment, contractor
- Should possess their own computer, Microsoft office installed, internet, phone, headset, driver license. No expenses reimbursement is planned by the state agency for this position
- Upon being selected, the necessary network/system/applications and access permissions will be provided.
Knowledge and Abilities: Knowledge: - Customer service techniques and best practices.
- Basic business practice processes and procedures.
- Formats used in written business communications.
- English grammar, spelling, and composition needed for correspondence and meeting planning.
- Established policies, procedures, and practices of the Nebraska Department of Education.
- Office management principles, methods, and procedures.
- Computer software necessary to carry out job responsibilities.
- Types and uses of office equipment.
Abilities: - Collaborate & improve stakeholder experience on Project assignments. Communicate orally and in writing with stakeholders, listening to stakeholder's perspectives.
- Ability to perform established processes & repeated / routine work efforts
- Ability to perform analysis to calculate return on investment and to evaluate the effectiveness of implemented changes.
- Ability to create Process Documentation
- Ability to perform Process compliance monitoring, auditing, reporting
- Ability to create training materials & conduct training sessions
- Recommends process revisions or management tools to ensure continuity of process improvements.
- Problem solving: Analyze problems, conflict resolution, high attention to details, negotiate, creative thinking, and apply general rules to resolve root cause of the issues.
- Develop and refine conceptual frameworks for understanding and addressing planning, program, and policy issues; manage and resolve conflicts, confrontations, and disagreements in a positive and constructive manner.
- Provide input & assists Business process analysts, program managers, process owners & administrators
- Represent agency in a positive manner
- Establish and maintain effective working relationships.
- Maintain the confidential nature of information.
- Understand, interpret, and apply rules, administrative policies, and program guidelines.
- Operate office equipment necessary to perform the required duties.
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