What are the responsibilities and job description for the Front Desk Supervisor position at Soho House & Co.?
Who We Are…
Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada and Europe, with new openings planned for all global regions, with the addition of Asia in 2019.
The Vibe…
At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.
The Role…
The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho House Nashville. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community.
Responsibilities
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- Over see scheduled shift and insuring all tasks are delegated and completed.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Assist in the training, development, coaching, and mentoring for the department
- Communicate within department as well as other departments on crucial matters
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- To ensure the company culture is visible in all aspects of the business.
- Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
- Comply with all hotel policies, standards and local laws
- Greet guests and checking them into and out of the Hotel.
- Be fully knowledgeable of room types, room descriptions, rates and availability.
- General phone etiquette.
- Present any messages or packages.
- Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.
- Offer assistance in arranging transportation.
- Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Regular and reliable attendance.
Required Skills/Qualifications:
- Passion for hospitality and rooms division
- Able to speak effectively before groups of guests and hotel employees
- Maintain a sense of organization and ability to prioritize in a busy environment.
- Flexible to work schedules.
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast paced movements are required to go from one part of the club to others
- Must be able to move, pull, carry or lift at least 20 pounds
- Occasionally kneel, bend, crouch and climb as required
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.
