Laboratory Operations Director

Description

Under the direction of the Medical Laboratory Director the Director of Laboratory Operations is responsible for managing all general office policies and is the liaison between laboratories.  

Requirements

Essential functions: 

· Manage all laboratory staff daily. Monitor work practices and ensure all stated policies and procedures are followed.

· Monitor receipt, processing, and eventual reporting of all specimens received and processed in the laboratory.

· Responsible for business growth and development.

· Maintains working relationships with all physician’s offices.

· Monitor accrediting agency regulations.

· Review Quality Assurance.

· Review and monitor, and test methodologies, policies, processes, procedures, and forms for technical and information system processes, quality, and safety programs. 

· Approve and order Laboratory Equipment

· Holding regularly scheduled staff meetings.

· Maintaining and operating within a set budget.

· Billing activities. 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Quality and Quantity

• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality, demonstrates attention to detail; improves processes.
• Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity.
• Communication - Writes clearly and informatively; presents numerical data effectively, handles callers with courtesy and professionalism. Ability to fluently read, speak and understand English.
• Cost Effective – Works within the approved budget, develops and implements cost-saving measures; conserves organizational resources.
• Time Management – is consistently at work and on time; ensures work responsibilities are covered when absent; uses time efficiently; makes timely decisions; prioritizes and plans work activities.

Judgment

• Problem-Solving – Identifies and resolves problems in a timely manner, and works well in group problem-solving situations.
• Process Improvement – Uses intuition and experience to complement data, designs workflows and procedures to improve outcomes, and shares creative solutions to laboratory problems with Medical Director.
• Customer Service – Responds promptly to doctors’ calls, Medical Director and client needs, solicits feedback to improve service; responds to requests for service and assistance with professional courtesy.

Policies and Procedures

• Maintains confidentiality; follows policies and procedures.
• Safety – Observes safety and security procedures; reports potentially unsafe conditions; used equipment and materials properly.
• Shows respect and sensitivity for cultural differences; promotes a harassment-free environment; treats people with respect; works with integrity and ethics.

Personal Growth and Development

• Team Contribution – Remains open to others’ ideas and tries new things, listens and gets clarification, participates in meetings; gives and welcomes feedback, contributes to building a positive team spirit, recognizes accomplishments of other team members.
• Leadership Skills – Proven ability to build and maintain cross-functional teams and motivate teams through change management.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

1. An earned Bachelor’s degree in laboratory science or medical laboratory technology obtained from an accredited institution is required, Masters preferred. OR
2. Education/training equivalent to the above that includes at least 60 semester hours or equivalent from an accredited institution. This education must include 245 semester hours of medical laboratory technology courses, OR 24 semester hours of science courses that include 6 semester hours of chemistry, 6 semester hours of biology, and 12 semester hours of chemistry, biology or medical laboratory technology in any combination. In addition, the individual must have laboratory training including either completion of a clinical laboratory training program approved or accredited by ABHES, the CAHEA, or another organization approved by HHS (note that this training may be included in the 60 semester hours listed above), OR at least 3 months documented laboratory training in each specialty in which the individual performs high complexity testing.
3. There are exceptions to these regulations for staff performing high-complexity testing prior to April 24, 1995*. In these cases consult the CLIA regulations and have the medical director of the laboratory evaluate the staff member.

*The CLIA-88 regulations include exceptions for grandfathered individuals under regulations 42CFR493, 1489 and 1491 

PHYSICAL/MENTAL REQUIREMENTS:

1. Light lifting of under 25 pounds on an infrequent basis.

2. General office environment Monday through Friday. 

3. Time Management: Managing one’s own time and the time of others.

4. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for AAU other work duties not specifically listed herein. Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.