What are the responsibilities and job description for the IT Manager position at SolTech Inc.?
Overview
Come join a company that helps clients with risk management, incident management, building business continuity plans, and disaster recovery through software services and training. We are looking for an IT Manager to oversee the day-to-day operations of an internal Help Desk team.
This position provides a competitive salary and good benefits!
Qualified candidates must live in Atlanta and be willing to work in the office on Tuesdays and Thursdays.
Apply Today!
Responsibilities
- Organize and supervise the day-to-day technical support provided by their 3rd Party IT support vendor (Xerox) - including traffic flow, response rates, along with other KPI's.
- Manage the vendor relationships with Ring Central, GoDaddy, Microsoft, Google Suite, and Rackspace.
- Respond to any data sensitive tickets that must be handled in house as well as hardware IT issues that arise in office.
- Monitor the performance of all IT systems and pro-actively identify risk.
- Lead all new hire trainings related to IT - such as the set up and use of RingCentral.
- Develop and maintain IT policies, procedures, and processes
- Manage the AV set up in both offices. You will develop new processes that improve AV consistency and provide documentation on any new standards implemented.
- Perform other duties as assigned by management
Qualifications
- 3 years of progressive work experience in an IT Help Desk Position, specifically supporting internal users.
- Professional experience managing a team of IT professionals and tracking/developing KPI's.
- Skilled in managing vendor relationships.
- Experience supporting/setting up cloud phone systems, monitoring website domains, and managing tenants in Microsoft, Gsuite, and a cloud hosted data center (preferably Rackspace).
- Strong critical thinking and decision-making skills. We want someone who finds solutions!
- Experience managing IT systems and company data that are SOC I or SOC II compliant.
- Experience updating/maintaining the AV set up in an office enviornment.
- Superb written and verbal skills.
- Qualified applicants will live in Atlanta, GA and work in office on Tuesday's and Thursday's.
- Travel to the Denver, CO office will be required once a month.
About SOLTECH
SOLTECH is proud to be part of the thriving technology community, and one of The Atlanta Journal-Constitution Top Workplaces, as well as one of The Best & Brightest Companies to Work For. Our greater purpose is to make the world a better place by bringing to life innovative software solutions that make our lives easier, safer, healthier, and more productive. With more than 20 years of experience in the development of custom software solutions, we have provided long-term steady and flexible employment to our team of talented technology professionals. Additionally, we offer staffing solutions to a diverse set of clients that need contract, contract-to-hire and direct hire talent. Our candidate-centered approach has helped thousands of professionals find the rewarding position they were seeking. If you are an IT professional searching for your next career opportunity, we look forward to matching your expertise and interests with a position where you can thrive. Learn more about SOLTECH careers at https://soltech.net/working-for-soltech/
