Program Supervisor

General Purpose

The Client Support Services Program Supervisor oversees the daily operations of the organization's care navigation programs including, but not limited to, care coordination, traditional behavioral health case management, transitions of care, competency restoration, referrals, outreach, and enrollment.

Essential Duties/Responsibilities

• Responsible for administrative and clinical supervision of care navigation staff including scheduling work assignments, monitoring timecards, and supervising staff performance.
• Reviews and monitors staff documentation to include assuring timely documentation.
• Referral management, assignment of caseloads, and assuring appropriate caseload size for staff.
• Attend community meetings and events related to case management services.
• Understands billing codes and proper use of codes.
• Responsible for problem-solving issues with other services to support programs across disciplines.
• Responsible for adherence to system-wide quality assurance monitoring program.
• Provides leadership in strengthening internal communications.
• Creates and promotes a positive and supportive work environment.
• Provides clinical consultation including review of ethical issues.
• Establishes, implements, and evaluates policy, procedure and program content.
• Prepares, reviews, and administers program budgets.
• Selects, orients, trains, counsels, disciplines, and directs assigned program staff.
• Routinely conducts quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance.
• Evaluates and monitors program needs, identifies unmet needs and revise services needed.
• Provides organization, direction and staffing according to the scope of services provided.
• Organizes and coordinates system-wide projects. Plans and consults with others as necessary.
• Writes reports, policies and procedures, as indicated.
• Problem-solves issues with other services, as indicated.
• Conducts in-service training.
• Participates in and conduct meetings, as necessary.
• Participates in fire drills, disaster evacuations and other safety-related activities.
• Maintains prompt and regular attendance.
• Performs other duties as assigned.

Supervisory Duties (if any)

• Professionals appropriate to team functions and supervisory expertise.

Job Qualifications

Knowledge, Skills, and Ability:

• Excellent leadership and management skills.
• Knowledge of program services, client needs and management techniques.
• Knowledge and awareness of state and federal requirements and codes governing treatment.
• Possesses strong interpersonal and communication skills.
• Ability to operate computers and relevant software products related to the job.
• Ability to effectively communicate and present key data to management, board or partners.
• Possesses personal qualities of integrity, credibility, and commitment to organization’s mission.

Education or Formal Training:

• Bachelor's Degree in nursing or human services field.

Experience:

• Minimum of 5 years of experience working in behavioral health, health care or human services including management experience.
• Experience with federal/state and administrative requirements.

Working Conditions and Other Conditions of Employment

Working Environment:

This job operates in a fast-paced, professional office environment and routinely requires the use of standard office equipment such as computers, phones, photocopiers. The position may require travel to conferences, meetings and branch locations on a regular or intermittent basis. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

This is a largely sedentary role but can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted.

Conditions of Employment:

• Annual TB, federally required drug screening, and Influenza vaccination or compliance with policy and procedure.
• Required possession of a valid state driver's license.
• Successful candidate must submit to and pass, post-offer drug screen.

In accordance with the COVID-19 Health Care Staff Vaccination rule from the Centers for Medicare & Medicaid Services, all Solvista Health employees must be fully vaccinated against COVID-19 to safeguard the health of our patients and employees.

Summary of Benefits
(Does not apply to internships or contractors)

Insurance Coverage

• Life insurance
• Medical and behavioral health
• Dental
• Vision
• Deductible reimbursement plan
• 6% employer match retirement 100% vested after just one year
• Optional insurance coverage available on a shared-cost basis
• Flexible spending plans for health, dependent, and elder care
• Optional Health Savings Account plan

Vacation & Education

• Generous paid time off benefit
• 10 paid holidays
• Paid Sick time
• Solvista Health offers internships for master’s level students in the behavioral health field
• Progressive skills enhancement training

Reimbursements

• Monthly stipend for fitness club membership
• Discounted membership for Crossfit Cañon City
• Clinical licensure reimbursement

Loan Forgiveness

Student loan repayment programs available through:

• National Health Service Corps Active Sites
• Nurse Corps Active Sites
• NHSC STAR LRP Active Sites
• Colorado Health Service Corps
• Public Student Loan Forgiveness

Summary of Compensation

The base compensation represents the entry point of the range. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, education and performance. The salary is just one component of Solvista Health's total compensation package for employees.

For position openings where sign-on bonus is present, any former employee who seperated within the last 180 days is ineligible for said bonus option.

Summary of Equal Opportunities and Accommodations

Solvista Health is deeply committed to building a workplace and community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Human Resources at humanresources@solvistahealth.org, or by phone at 719-275-2351.

https://solvistahealth.org/careers/