Intern, IT Support

Eligibility Requirements

• Our internship program is remote based; however, the intern must be in the United States.
• Must be an undergraduate or graduate student enrolled in a degree-granting program at an accredited college or university during the internship.
• GPA of 3.0 or above (based on a 4.0 scale)
• Available to work full time (40 hours/week) for the entire program (June 9th - August 29th).
• Required to undergo a pre-employment background check.

Working closely with the department, the Intern will be responsible for the following tasks:

• Providing end-user support to the users of computing resources including desktop, corporate network, VPN, telecom, mobile and video conferencing services.
• Providing a highly scalable, reliable, and effective IT operations function that serves the IT processes which support the companies mission critical operations and corporate IT infrastructure.
• Provide day-to-day IT administration and support to on-site as well as remote end-users through a combination of walk-up, telephone and ticketing system supporting a primarily Mac-based desktop environment including Active Directory/Office 365- and third-party cloud applications.
• Work as part of a team supporting all corporate systems and infrastructure including applications for Finance, HR and Marketing as well as LAN, WAN and communications infrastructure (phone, conferencing).
• Manage relationships with IT vendors and partners, including procurement of software and hardware.
• Provide regular monitoring, gathering, recording, and reporting of performance metrics including reporting on health of corporate IT services.

• Embrace and/or adopt industry best-practices in IT operations and support processes (e.g. ITIL).
• Establish and publish desktop/laptop/mobile hardware and software standards.
• Participate in the on boarding and off boarding process when necessary.
• Operate IT Operations toolsets, including SCCM.

• Support remote/offshore resources and contractors with remote access to corporate assets.
• Ability to support executives in a small, fast-paced environment.

Major Initiatives

• Establishment and execution of company's periodic user access review
• Intern capstone project

Qualifications & Skills

• Must be enrolled as a Junior or Senior in an undergraduate program or graduate student in a STEM program.
• Proven ability to successfully complete deliverables in a timely and efficient manner in a fast-paced environment.
• Dedicated and thorough problem solver and have an appetite for novel, new approaches to IT infrastructure and application delivery.
• Strong interpersonal skills with the ability to communicate effectively to both technical and non-technical audiences.
• Familiarity with virtualized server environments.
• Solid MS Office skills (Excel)
• High energy and self-motivated

Preferred Qualifications & Skills (if any)

• Technical training
• Experience with Mac-based desktop environment

Somos is committed to a diverse and inclusive workforce and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of this position.  Aspects of this job description may change at any time, with or without notice.

This job description is not intended as and does not create an employment contract. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.