Chase Park Plaza Banquet Server - Full Time

Job Description Summary

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the hotel. Banquet servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and make them feel welcome, comfortable, important and relaxed.

Job Description

Key Job Functions

• Follow through with the proper and timely set-up and execution of banquet events.
• Maintain all equipment and facilities in an organized, clean, safe environment.
• Set up for events, carry trays, serve guests and clean up at the event’s conclusion.
• Set up can include putting out tablecloths and place settings, arranging table placement and putting up a buffet.
• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure rooms are set as contracted.
• Prepare rooms for use; adjusting lights, sound volumes and temperature as needed before guests arrive.
• Be in communication with the lead catering staff regarding any special needs.
• Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
• Pass any information that is needed to the next staff member on duty.
• Ensure proper use, storage and maintenance of all meeting room equipment. Ensure there is proper back up in the event that any equipment is not properly functioning.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager or Banquet Captain.
• If no upcoming events, please have rooms in a readiness position for any possible site inspection.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the hotel.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.