Housekeeping Manager

Job Description Summary The Housekeeping Manager (HM) works within the department to supervise the housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager’s focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. Job Description The Housekeeping Manager works with the Director of Housekeeping to assist in the supervision of the housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Manager is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders. Job Description Work Environment The person in this role works mostly in a service environment, with some office time reserved for administrative tasks. Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and /or pulling approximately 200lbs. The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Qualifications Bi-lingual in English and Spanish strongly preferred Must have a minimum of 2 years’ experience as a Housekeeping Supervisor. Experience in a hotel or a hospitality-related field preferred. Principal duties and responsibilities (Essential Functions) include: Operational/Functional: Partner with the Director of Housekeeping to manage day-to-day operations to ensure the quality and standards are meeting the expectations of the guests and employees. Ensure cleaning and servicing of rooms and housekeeping areas according to established Sonesta standards including walk throughs and inspections of housekeeping space and public areas Compile and report accurate status of guest rooms to front office. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed. Serve as “Manager on Duty” as required and respond to emergency situations as needed. Maintain high standards of personal appearance and grooming. Strategy and Planning: Work with the Director of Housekeeping and Rooms Director to prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Partner with the Director of Housekeeping to conduct inventories of linen, supplies and equipment as needed. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Managing your Team: Ensure all staff is properly trained on systems, hotel policies, service standards and have the tools and equipment needed to effectively carry out their job functions. Attract, retain, and motivate your team to uphold company standards and practices. Conduct pre-shift meetings with staff and review all information pertinent to the day’s business. Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: Utilize and collaborate with resources across different departments and corporate office. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.