Night Manager

Job Description Summary

The Night Manager acts as Manager on Duty for the overnight shift. Ensuring completion of end of day and Night Audit functions. Overseeing the Front Desk and PBX on the overnight shift. Provide operational support to the Front Office with daily overnight Front Office Tasks and Guest Services Support. Assisting in preparation for daily VIP Arrivals, Travel Pass Arrivals, and assisting the Director of Front Office / Assistant Director of Front Office as instructed.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Ensure end of day process is completed.
• Manage and perform all Night Audit functions.
• Handle walked guests and follow up reports following specific standards.
• Responsible for Overnight Departmental Rounds to assure all Departments are properly operating, assuring staffing, presentation and the usage of Sonesta Standards.
• Prepare the daily SOX compliance report.
• Audit Travel Pass arrivals for next day.
• Review all VIP arrivals assuring proper accommodations, amenities and that all Front Office team members are aware and handle VIP’s accordingly.
• Following up with Front Office team with any issues or log entries from the prior shift, also adding comments to Daily Management Log.
• Update guest profiles in all necessary systems to assure that all departmental teams have as much information as possible on our guests. Update the relevant departments so they are aware of the profile information as necessary.
• Handle all group arrivals preparations to assure that any specific Front Office operational needs are met and handle correctly.
• Proactively be aware of all guest arrivals and departures to ensure that sufficient staff are available to service them, also assure that all outlets are staffed to handle volumes of business as they occur – assist where necessary.
• Coordinate with Housekeeping to ensure that all arrivals are correctly handled in accordance with early check in procedures.
• Promote a positive perception of the company both internally and externally.
• Support the Front Office team where necessary to ensure that all Sonesta department objectives and standards are met.
• Ensure the Hotel is always well presented, with reference to the cleanliness, internal and external maintenance.
• Anticipate and rectify problems to ensure a guest's wellbeing and satisfaction with the hotel.
• Follow correct cash handling procedures.
• Responsible for the safety of all persons in the Hotel and ensure that all health and safety procedures are adhered to.
• Ensure that all reports are completed accurately and within the required timelines.
• Ensure that all reports and guest issues are handled correctly and that any issues or discrepancies are investigated, corrected and report to the Director of Front Office.
• Report to managers any items of interest/concern regarding actions by their staff so that appropriate measures may be taken by that manager regarding coaching/counseling/commending of the department employee.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Conduct training for all current and new associates.

• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Thank everyone
  • Solve and own all requests/complaints
  • Establish/anticipate needs
  • Use eye and ear contact and guest’s name
  • Greet or welcome everyone, warmly with a smile
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.