Help Desk Specialist

Soni is partnering with an AI focused software development company in Austin, Texas. Our client is looking to add a Help Desk Specialist who has strong communication skills and a desire to join a rapidly-growing team. As the Help Desk Specialist, you will be tasked with:

• Supporting Azure GCC High environment and ticketing efforts
  
• Leverage MS 365 portal and Mail portal
  
• Focus on various critical IT Infrastructure technologies emphasizing Root Cause Identification and Resolution
  
• Administrate, implement, and maintain software and server operating systems
  
• Collaborate directly IT team, executives and other leadership to cultivate IT-driven workforce
  

Requirements:

• Extensive knowledge and experience with MS365 stack
  
• Ticketing systems knowledge (Jira, ServiceNow, etc.)
  

Preferred Skills:

• MS Azure GCCC High environment experience
  
• Strong communication and presentation skills / executive presence
  

Compensation: $50,000 - 60,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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