Office Manager - Bookkeeper

The Waterford at Fitchburg is an Independent Living and Assisted Living community conveniently located in Fitchburg, WI. We are looking for a responsible and organized individual to join our leadership team as the Business Director.

As the Office Manager/Bookkeeper, you will be considered the BD In Training.  Your first six months in this role will consist of learning the community, assisting the Executive Director with AP/AR and other projects, eventually stepping into the Business Director (BD) role, which is part of our Community Leadership Team (CLT). 

The BD is responsible for managing and supervising the business office functions at the community. This position serves as the community’s primary resource for handling and managing questions/inquiries from residents and their families as well as from our own employees related to, among other things, cash receipts, billing, vendor payments, expenses, payroll and benefits. The BD also coordinates and assists with maintaining accurate employee payroll and benefits data and is expected to be able to explain and instruct employees regarding benefit options. The role acts as a support to the human resources functions to assist the leadership team accomplish goals through people including but not limited to; personnel records, orientation, employee retention efforts, leave of absence and recruitment assistance within the community.

About Sonida Senior Living

Sonida Senior Living Corporation is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 75 communities that are home to nearly 7,000 residents across 18 states providing compassionate, resident-centric services and care and engaging programming. The Company offers seniors the freedom and opportunity to successfully, comfortably and happily age in place.

Responsibilities: 

• Assists with implementation and assures all employees are following Company policies and procedures, and assist administering, coordinating and directing all activities in accordance with the policies and procedures, benefit enrollment, orientation, and general HR responsibilities and compliance.
• Ensures compliance with all laws, rules, and regulations (i.e., HIPAA, State Regulations, OSHA, and infection control protocols, etc.).
• Prepare census changes, entering payments, ancillary charges, preparing statements, processing resident renewals and closing the AR books for each period.
• Assures accurate completion of admissions forms, contracts, etc.
• Maintains and review accounts payables and routing invoices to the appropriate department, entering invoices and tracking payment information.
• Verifies and maintains all employee records including those relating to actions involving the BD's direct reports. Directs and manages direct reports.
• Verify and submit timecards for bi-weekly payroll. Track used PTO time for all staff.
• Tracks state requirements as indicated for training, certifications and licensure, and maintains records required by licensing agencies. If appropriate, be thoroughly familiar with the financial terms of any Medicaid waiver or other government payor program in which the Company participates.
• Assists the Community Team with a target of a high degree of customer satisfaction. Promptly investigates complaints, reports findings to the Executive Director, ensures follow-up communication occurs to complainant, and that substantiated complaints are resolved to reasonable satisfaction of complainant.
• Maintains a professional demeanor with all Residents, families and friends, third party providers, professional referrals and the general public in representing the Community and the Company.
• Compiles and prepares data/reports on a weekly, monthly and annual basis.
• Reports all suspicions of abuse, neglect, or financial exploitations immediately to a supervisor.
• Make reports to appropriate insurance carriers related to potential litigation.
• Maintains a professional demeanor with all Residents, families and friends, third party providers, professional referrals and the general public in representing the Community and the Company.
• Compiles and prepares data/reports on a weekly, monthly and annual basis.
• Reports all suspicions of abuse, neglect, or financial exploitations immediately to a supervisor.
• Make reports to appropriate insurance carriers related to potential litigation.
• Offers support to the Executive Director in his or her absence by fielding staff, resident and family complaints/concerns, executing policy

Education and Experience:

• Associate or bachelor’s degree in Accounting, Business, Finance or a related field and two (2) years of experience with
  business office functions; or an equivalent combination of education and experience.
• Three (3) to five (5) years in business office management, finance or accounting preferred.