What are the responsibilities and job description for the Fitness Front Desk position at Sonnenalp Hotel of Vail?
The Sonnenalp Golf Club is looking for a Part-Time Fitness Attendant. Must be able to work Sunday and Mondays! This position will be open until 7/17/2024.
Wage: $20.00 /hour
Typical Schedule: Must be able to work Sunday and Mondays, other times as needed but more flexible
Primary Purpose Of Position
Ensure efficient operation and delivery of exceptional member service and information to the members/guests and staff for all club programs, services and activities.
Responsibilities
Essential Duties and Responsibilities
Wage: $20.00 /hour
Typical Schedule: Must be able to work Sunday and Mondays, other times as needed but more flexible
Primary Purpose Of Position
Ensure efficient operation and delivery of exceptional member service and information to the members/guests and staff for all club programs, services and activities.
Responsibilities
Essential Duties and Responsibilities
- Serves as the first point of contact to greet members and guests, schedule members and guests for club services (both in person and on phone) and perform related tasks ensuring high level of customer service and process efficiency.
- Authorizes entry into the club through club I.D and account verification or guest pass issuance or usage. Denies access to members with deleted or delinquent accounts.
- Promotes club services and activities responding to members and guest inquiries and/or directs to appropriate sources for information.
- Schedule and record members’ and guests’ reservations utilizing automated scheduling and tracking system. (i.e. tennis, group fitness, childcare and swimming)
- Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
- Completes training program which includes participation/experience in various club services and operations and completion of computer based training module covering company-wide informational topics such as company mission and philosophies and key company policies and procedures. (Orientation)
- Responsible for point-of-sale transactions as applicable.
- Maintain thorough knowledge of all club operations and services as well as current club programming and activities.
- Monitor surrounding area, desk and retail for cleanliness and organization.
- Adhere to all club operational policies and procedures including opening and closing the facility, safety/emergency rules and procedures and related policies and procedures.
- Responsible for accurately opening/closing POS terminal, drawer balancing, ringing in sales transactions and complying with Company cash handling procedures.
- Cross-trains in other operational areas within the club to provide backup coverage as needed.
- Helps with laundry, folding, restocking and actively processes dirty and clean towels.
- Performs other duties as assigned.
- High School Diploma or GED preferred
- Previous experience in the fitness, spa and hotel or hospitality industry preferred.
- Adult and Child CPR/First Aid certified preferred
- Ability to focus attention on members’ needs while remaining calm and courteous
- Ability to prioritize, organize and follow up
- Ability to focus on details
- Ability to perform job functions with minimal supervision
- Ability to maintain confidentiality of all member and guest information and pertinent Club and Hotel data
- Ability to work well under pressure of coordinating request at any given time
- Ability to work cohesively with other departments and coworkers as part of a team
- Ability to stand and walk for duration of shift, often walking long distances
- Ability to clean and sanitize areas, lift heavy objects, and to work with chemicals related to pool & fitness operations
- Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
- Resort Discounts
- Holiday Pay & Sick Pay
- Employee Assistance Program
- Employee Meal
- Golf and Fitness Privileges
Salary : $20
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