Sonoma Fit Opener

We are looking for a morning opener. The shift is Monday-Friday 4:30am-12:30pm.

Front Desk Representative provides customer service support to the club members and guests.

• Responsible for to running a clean, friendly and well maintained club, and executing the SoFit basics of being on time and complying with the dress code.
• Responsible for assisting and directing members/guests
• Monitoring incoming inquiries and ensuring proper check in procedures are followed

Essential Duties & Responsibilities:

Front Desk

• Greets, checks-in, and services all members, and registers all guests. Answers the phones and obtains appropriate information and transfers calls as necessary.
• Ensure all check in procedures are followed
• Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership profiles, change of address, EFT setup or change, and questions regarding billings and payments.
• Record member concerns on the Member Service Log or Maintenance Log (depending on issue).
• Record lost and found items on the Lost and Found Property Log and secure items.
• Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.)
• Promote and sell merchandise
• Keep front desk area and lobby clutter free, and orderly
• Perform general cleaning duties to include hourly locker room checks
• Re-rack all equipment and weights
• Other cleaning duties as assigned

Qualifications:
Knowledge, skills & abilities:

• Strong interpersonal and communication skills, including proper telephone etiquette. Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude. Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follow oral and written instructions. Communicates clearly and concisely.
• Possesses strong organizational skills. Understands basic record keeping practices and procedures. Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
• Frequently required to lift and/or move up to 25 lbs.

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location