Customer Service Associate of Digital Programs

POSTED ON 6/18/2020 AVAILABLE BEFORE 8/14/2020
Sophia Institute Hired Organization Address Nashua, NH Full Time

Job Posting for Customer Service Associate of Digital Programs at Sophia Institute

The Sophia Institute seeks a highly organized, detail-oriented, and cheerful individual to serve in the role of Customer Service Associate of Digital Programs. This person will help Sophia carry out its mission by supporting the families, schools, and parishes using Sophia Institute for Teachers digital materials.

Sophia's Mission:

Sophia Institute for Teachers renews and rebuilds Catholic culture through service to Catholic education. We provide teachers and parish catechists with instructional materials and catechetical training to help them lead students and families to Christ.

Essential Duties and Responsibilities:

-Provide timely and reliable support to customers by phone, email, and
online chat.
-Educate customers on software applications, usage, and functionality
through phone and web-conferencing applications
-Efficiently and correctly enter data in multiple internal applications
-Oversee ongoing data management and integrity
-Communicate effectively among Sophia staff and our external
developer team to ensure excellent and seamless experience for
customers as well as continual improvements to our digital offerings

Core Competencies:

Sophia Institute is seeking an individual who is committed to advancing its mission. The ideal candidate will have:

-A firm commitment to the Catholic Faith and to the mission of Sophia
Institute.
-Appreciation for how technology can enhance Sophia's mission
effectiveness.
-Technical savviness, and an ability to maintain grace under pressure
when a clear answer is not available.
-Demonstrated ability to present technical information in an
understandable way.
-Ability to understand customer needs and be responsive to them;
empathetic mindset.
-Ability to remain objective while performing quality control functions
-A kind, cheerful, and patient disposition.
-Entrepreneurial spirit, humility, and high sense of urgency.
-A strong work ethic and attention to detail.

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