Soul Community Planet (SCP) was born out of a vision to make the world a better place by serving those who value personal wellness (Soul), social good (Community), and the environment (Planet). SCP provides hand-crafted venues comprising hotels, coworking, restaurants, and fitness. For those who believe in the power of healthy living, kindness toward others, and compassion for the planet, welcome to SCP.

The SCP brand and culture are founded on the core values of Soul Community Planet. Kind, healthy, and green. With a growth mindset and a kindness focus, the new team member/ candidate will exemplify and practice the SCP culture alongside the SCP community.

For more on Soul Community Planet visit www.soulcommunityplanet.com and to learn about our properties visit www.scphotel.com and www.salishan.com.

Summary
The Banquet Server is primarily responsible for providing support in all areas of Banquets including but not limited to assisting in table and banquet room clean up. They will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Banquet Server will work with the Banquet Captain/Banquet Manager/Assistant Banquet Manager to ensure maximum efficiency.

The Banquet Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCPs Culture & Core Values.

You
Demonstrate excellent serving skills, courtesy, multitasking, attention to detail, good communication abilities, teamwork, and organization.

The Job

• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTAs.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Sign in and report to the Banquet Manager/Assistant Banquet Manager on time and in full uniform.
• Greet all guests, and lead them to the table if necessary.
• Quickly respond to requests.
• Check table decoration, refill glasses, and keep the premises clean.
• Follow standard procedures for banquet service, including set up and side duties.
• Assists in table and banquet room clean-up.
• Work cooperatively with the banquet department to assure smooth operations.
• Perform other related duties as assigned by the Banquet Captain, Banquet Manager, or the Assistant Banquet Manager.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Remain up to date on current safety issues to ensure compliance with all health and safety regulations.
• Work in a safe manner and abide by OSHA regulations and the Hotels policies in regard to accident and incident reporting procedures.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• State Alcohol Serving Certificate and State Food Handlers Certificate.
• Ability to calculate figures and amounts using basic math.

Education and Experience

• High School Diploma or equivalent.
• Previous Customer Service experience required.
• Previous F&B experience preferred.
• Must have State Issued Food Handler's Certificate.
• Must have State Alcohol Server Certification.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• Dexterity in using kitchen equipment or utensils and carrying heavy trays.

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.