Corporate IT Technician

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

The Corporate IT Technician role will have the opportunity to work with a diverse group of colleagues that love providing a great customer experience while being able to address an end-user experience technology needs. The person in this role will have opportunities to work in a diverse and multifaceted environment, oftentimes working with other teams or departments to contribute to a greater goal. This role will be required to be in-office providing support to our headquarters office in Santa Clara, CA while also having opportunities to provide remote support for our other locations.

The work location for this role is limited to Santa Clara, CA. The workplace options available for this role are in-office and hybrid. The salary range for this position is USD $75,000 to $90,000. Our recruiting team will provide a more specific salary range based on relevant experience. In addition to salary, you will receive equity and other benefits.

In this role, you will:

• Provide end-user support for Windows and Mac workstations
• Assist with user account management
• Setup new hardware (laptops, monitors, peripherals)
• Troubleshooting common IT problems, including Network, Conference Rooms, Printers, Hardware, Software
• Interact with a wide range of users with varying degrees of technical knowledge

We would love to hear from you if:

• You strive for customer satisfaction
• You’re self-motivated and driven to succeed
• You work well independently as well as in a team environment
• You possess excellent written and verbal skills
• You have experience in a corporate macOS & Windows environment
• You have experience maintaining and upgrading all corporate laptops
• You have experience managing user accounts and settings
• You have provided global remote support for remote users
• You have experience administering SaaS-based apps/services
• You have a working knowledge of common information technologies and systems
• You excel at multitasking while maintaining high customer service standards
• You’re experienced troubleshooting common IT problems, including Network, Conference Rooms, Printers, Hardware, Software

Here at SoundHound, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. 

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Employees enjoy comprehensive health care, paid time off, discounted fitness classes, and flexible working hours. Learn more about our philosophy, benefits, and culture at https://soundhound.com/careers/. 

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Come join our growing team and bring your unique voice to our mission!

#LI-TN1 #LI-HYBRID

Salary : $75,000 - $90,000