IT Help Desk

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Create and maintain user ID’s and issuing passwords as necessary.
• Supports telephones and cell phones

Qualifications:

Education: IT degree preferred

Experience: Experience in a like position at a like facility preferred.

Other:

-Tech savvy with working knowledge of office automation products, databases and remote control

-Good understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and resolve basic technical issues

- Excellent communication skills

- Customer-oriented and cool-tempered

For more information or to apply please visit www.sckrmc.org

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Help Desk/IT: 1 year (Preferred)

Work Location: One location

Salary : $31,500 - $39,900