IT Support Specialist III

SJI (NYSE: SJI), an energy infrastructure holding company based in Folsom, NJ, delivers energy services to customers through two primary subsidiaries: SJI Utilities (SJIU) and SJI Energy Enterprises (SJIEE). SJIU houses the company’s regulated natural gas utility operations, delivering safe, reliable and affordable natural gas to more than 700,000 residential, commercial and industrial customers across New Jersey via its South Jersey Gas and Elizabethtown Gas subsidiaries. SJIEE houses the company’s non-utility operations primarily focused on clean energy development and decarbonization via renewable energy production and energy management activities. Visit sjindustries.com for more information about SJI and its subsidiaries. About Us South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000 customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100 talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow. At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights. Position Summary *While headquartered in Atlantic City, NJ, this role will require flexibility to travel between South Jersey offices as needed. The IT Support Specialist Senior sets up, configures, and supports internal and/or external networks and components related to end user computing. The person in this role maintains desktop systems, applications, security, and network configurations, as well as troubleshoots performance issues. They will also be responsible for configuring and deploying end user workstations and hardware, executing upgrades, supporting the implementation of new applications and equipment, and supporting and maintaining cellular mobile devices and conference room technology. They are critical to providing technical support and guidance to our SJI users. Essential Functions: Maintains the Desktop Support ticket queue to address issues from customers and meet SLAs Administrate Active Directory to maintain user passwords, including new hires, terminations, and contractor management Supports, installs, and configures desktop hardware, software, and applications. Conducts regular onsite visits to all SJI/SJG sites for maintenance, support, and inventory checks. Provides hands on technical end user support including executive level. Supports of all mobile devices (iPad, iPhone, Toughbooks); works with the Helpdesk to keep training and documentation current. Partners with the mobile field workforce that uses Toughbooks, iPads, and VDI. Executes and assists with projects according to approved budgets and schedules. Maintains Asset Management software (WASP). Documents procedures for IT technologies to ensure proper configuration. Other duties as assigned Qualifications Required Skills: Excellent customer engagement Knowledge of Service Now ticketing platform and the use of Active Directory and SCCM. Proficient in imaging and maintenance of computers. Experience in the configuration and support of mobile devices (iPad, Smartphones). Knowledge of field support equipment such as Toughbooks, gateways and modems. Knowledge of Conference Room technology such as Solstice, Skype and conference hardware and software. Proficient in Microsoft Office Suites, Office 365 and Windows 10; familiarity with Asset Management software Excellent at documenting technical procedures for knowledge management. Required Background: Bachelor’s degree with 5 years of relevant experience in IT technical support role, including executive level support, or; Master’s degree with 3 years of relevant IT technical support role, including executive level support. Equivalent work experience may be considered in lieu of degree. Valid Driver’s license Physical Requirements: Must be able to lift and install hardware workstations. Explore the Possibilities South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day. Benefits Package Overview SJI offers a competitive and comprehensive benefits package to eligible employees. The SJI “Total Rewards” Benefits Package include: Flexible vacation, Paid Time Off, and Sick Leave package Comprehensive Health, Dental, and Vision Insurance Short-term and Long-term Disability Insurance 401(k), with generous company match Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment. Equal Opportunity/Affirmative Action Employer At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Salary : $68,100 - $86,200