Teller FSR - Smyrna, GA

SUMMARY/OBJECTIVES:

A Teller / FSR has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Perform the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.

  • Maintains a neat and orderly work area.

  • May assist in guiding and training new tellers.

  • May allow customers access to safe deposit boxes.

  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.

  • Sells certified checks.

  • Balances transactions on a daily basis.

  • May service/balance ATM.

  • May utilize the branch capture system.

  • Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow.

  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
• Performs all functions of a FSR:
  • Open new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.

  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.

  • Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.

  • Is knowledgeable of financial services offered by the bank.

  • Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.

  • Handles other services, such as stop payments, wire transfers, etc.

  • Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

  • Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

TELLER / FSR FUNCTIONS:

• Typically, 80% of the Teller / FSR’s time will be spent performing teller responsibilities. The remaining 20% of time will be spent performing FSR related tasks.

OTHER DUTIES:

• Accepts other duties as assigned.

TRAINING REQUIREMENTS/CLASSES:

• New Employee Orientation
• Teller, Financial Sales Representative (FSR) and Relationship Skills
• Annual Regulatory Compliance training

ADDITIONAL TRAINING:

• Additional training may be required dependent upon experience.

SUPERVISORY RESPONSIBILITY:

• This position does not have supervisory responsibilities.

To be eligible to apply for an open position, a team member should:

Have completed a minimum of one (1) year of continuous employment in their present position. (Team members who have advanced in the same job through a career progression at the same branch i.e. Teller I promoted to Teller II or a Customer Care Rep I promoted to Customer Care Rep II, for job posting purposes, will be considered as having continuous employment in their present position.)

• Meet the minimum qualifications for the positions
• Not be on probation or on a final written warning
• Not have another posting application submitted
• Be employed as a full time or part time employee

Interested internal candidates are required to notify their supervisor prior to applying for an open position. For more information on these policies, see pgs. 46-47 of Team Member Manual.