Team Lead - Patient Access Central Schedule

Work for One of the World’s Best Hospitals!

For Three Consecutive Years,  Newsweek named Southcoast Health among the World’s Best Hospitals (Charlton Memorial, St. Luke’s, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group’s Best Place to Work. Why? Because we have some of the most talented people in the world!

We are searching for a Team Lead – Patient Access Central Schedule to perform diversified duties both within and in support of the Patient Access Service Department including providing leadership and direction of assigned personnel and activities and providing and their revenue cycle functions. Create positive relationships with the Service Lines, physician offices, patients. Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through upfront collections, reduced denials and write offs and by coordinating third party payment. Act as the resource and provide education to all other system departments that schedule surgical or ancillary encounters around insurance, scheduling and collection protocols. Duties include direct supervisory responsibility for assigned personnel. Ensure that department is meeting required metrics. Duties involve supervisory responsibility for up to 35 personnel.

• Hours:  40hrs
• Shift: Day shift with weekend and holiday rotation; 8:30am – 5pm; Must be able to flex shifts based on staffing needs; Candidate will be a resource to decentralized schedulers as well
• Location: Southcoast Business Center – Fairhaven, MA

Education and/or Experience Requirements:

• An Associate’s Degree in related field or equivalent experience is required, Bachelor’s degree preferred.
• Medical Terminology Certificate required, Lean Training, CHAA or CHAR Certified preferred.
• 3-5 years’ experience with 3rd party payer guidelines, 1-3 years of Epic Cadence & Optime scheduling preferred, 1-3 years leadership experience required.
• Demonstrated excellent communication and organization skills, leadership experience preferred. Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
• Proficiency with Epic registration, scheduling and billing required.
• Maintain working knowledge of both Centralized ancillary scheduling and Surgical scheduling

Must be fully vaccinated against seasonal Influenza and COVID 19 and provide required vaccination documentation, unless approved for an exemption or deferral by Southcoast prior to starting employment.

Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

 Together We Are More.

• With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
• We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees’ lives.

• Generous Earned Time Off Package**
• Health, Dental and Vision Insurance*
• Tuition Assistance**
• Short Term and Long-Term Disability Insurance*
• Life & AD&D insurance*
• Flexible Spending Accounts*
• 403B Retirement Plan with match
• HealthQuest Wellness Program
• Employee Assistance Program
• Employee Discount Program
• Career Development Opportunities
• Diversity, Equity and Inclusion Council

*Available to regular status employees who are scheduled to work a minimum of 24 hours.

**Available to regular status employees who are scheduled to work a minimum of 20 hours.

 Are you ready to make a difference in your community? Join us to be More than medicine!

Southcoast Health is an Equal Opportunity Employer