What are the responsibilities and job description for the A/R Supervisor position at Southeast Orthopedic Specialists?
• Responsible for supervising, directing, and developing patient account and insurance follow-up representatives.
• Assist staff with timely identification of denial trends and work with team to initiate workflows to resolve future denials.
• Maintain positive leadership and gives frequent performance feedback and encourages two-way participation and ideas.
• Perform quality auditing on live and retrospective auditing of inbound and outbound phone calls.
• Performs monthly billing audits to ensure timely and accurate claims submission and insurance follow-up activities.
• Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
• Performance management of personnel including reviews, corrective action, mentoring, and development plans and performance improvement plans.
• Assist in interviewing, hiring, and training of new staff members.
• Monitor and manage the productivity and performance of assigned employees including reporting daily/weekly/monthly department metrics to Senior Management.
• Responsible for handling escalated patient phone calls regarding billing and payment issues.
• Acts as a resource to the department taking inbound phone calls to provide coverage for breaks and lunches.
• Review patient accounts for accurate customer service, supporting documents, and correct collections activity.
• Support and comply with all company policies and procedures and comply with Medicare and Medicaid regulations.
• Conducts regularly scheduled staff meetings.
• Must be able to meet deadlines given by Senior Management.
• Research and resolve discrepancies in a timely manner.
• Works with sensitive and confidential materials and must be able to exercise discretion.
• Review and assist with processing refunds, turning accounts to collections and financial assistance applications.
• Responsible for accurate and timely application of transactions including adjustments and write-offs.
• Communicate effectively with other internal departments and with outside vendors, such as, phone system, collection agency and credit card processor.
