General Manager

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The General Manager supports our Purpose by overseeing and developing all Managers, Supervisors, and Agents at the Denver (DEN) Airport to ensure a safe, reliable, and on-time operation. This role also works to meet Company standards and achieve operational goals. The General Manager is an organized problem-solver who enjoys providing hospitality to both internal and external Customers in a dynamic environment.

Additional Details:

• A role that supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

• Assist in reviewing, monitoring, and evaluating monthly equipment damage reports
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• Collaborate and coordinate special projects for Ground Operations
• Coordinate Station activities to ensure Customer satisfaction and security of Company funds
• Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
• Forecast equipment needs and conditions specific to inclement weather, seasonal demands, emergency operations, or peak travel times
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries, and communicate system-wide damage events
• Meet or exceed performance goals through effective decisions
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted for the Station
• Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
• May perform other job duties as directed by Employee's Leaders

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to tell or recognize when something is wrong or is likely to go wrong

• Required: High School Diploma or GED

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in:
  • Airline Operation Management
  • Business and Financial Acumen

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines