Tech Lead Software Engineer - Salesforce

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. This role is passionate about continual learning and development, and they'll have the opportunity to drive the future of Technology at Southwest Airlines.

Additional Details:

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

• This role is offered as a remote position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

We have multiple Tech Lead Salesforce Engineer openings, please see the info below to learn more about each team.

Customer360 - Our Team works on a Salesforce application that provides a 360-degree view of a Customer and their Southwest journey. We continue to enhance the Customer Experience by providing more ways to connect with Southwest through a personalized self-service experience. We are a high-performing, fun-luving, and driven Team comprised of analysts, developers, scrum masters, and in pod testers.

People & Communications, Employee Services Center - Salesforce - Our Team offers and dynamic environment where we promote training and innovation. We focus on our Internal Customer experience, and we are always prepared to show the benefits that our product can offer.

• Job Summary

• Lead and motivate a Team of developers in the planning, delivery, and operation of highly reliable software. Accountable for the technical quality of the software that the Development Team produces and closely collaborates with the Business and other Stakeholders to ensure software meets functional and non-functional expectations. Act as an interface between the Development Team and Leadership, ensuring capacity and skillsets are aligned to meet ongoing delivery expectations. Time is allocated across Project Leadership, Technical Leadership/Mentoring, and Software Development/System Engineering.

• Responsibilities

• Provide accurate development estimates in support of feasibility assessments and planned development activities

• Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account

• Develop, maintain, and review software with a focus on quality and maintainability

• Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development

• Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements

• Plan and oversee application deployment activities and sequencing in non-production and production environments

• Investigate new technologies that could improve the applications and development activities

• Identify and resolve technical debt as appropriate, weighing the development effort against the value returned

• Mentor and coach Development Team on relevant architecture, design, development, and operations topics

• Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems

• May perform other job duties as directed by Employee's Leaders

• Knowledge, Skills and Abilities

• Advanced knowledge of software development methodologies, practices, concepts, and technologies

• Advanced knowledge of at least one programming language and at least general knowledge of one or more additional programming languages

• Knowledge of project management methodology and principles

• Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues

• Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly

• Ability to articulate the technical implementation and how it provides business value

• Ability to lead ideation, presentation, and group-thinking sessions

• Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes

• Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work

• Ability to work in a fast-paced, Team-based, Customer service-oriented environment

• Education

• Required: High School Diploma or GED

• Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

• Experience

• Required: Expert level experience, expansive and far reaching knowledge in software engineering

• Preferred:

• Hands on Service Cloud Development

• Complex Salesforce Service and Cloud projects

• Einstein Natural Language Chatbot & Service Intelligence

• Licensing/Certification

• N/A

• Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Pay & Benefits

• Competitive market salary from $151,400 per year to $168,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

• Fly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too.

• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.

• Explore more Benefits you'll love: swa.is/benefits

• For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limit.

ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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Responsibilities Job SummaryLead and motivate a Team of developers in the planning, delivery, and operation of highly reliable software. Accountable for the technical quality of the software that the Development Team produces and closely collaborates with the Business and other Stakeholders to ensure software meets functional and non-functional expectations. Act as an interface between the Development Team and Leadership, ensuring capacity and skillsets are aligned to meet ongoing delivery expectations. ResponsibilitiesProvide accurate development estimates in support of feasibility assessments and planned development activities. Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account. Develop, maintain, and review software with a focus on quality and maintainability. Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development. Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements. Plan and oversee application deployment activities and sequencing in non-production and production environments. Investigate new technologies that could improve the applications and development activities. Identify and resolve technical debt as appropriate, weighing the development effort against the value returned. Mentor and coach Development Team on relevant architecture, design, development, and operations topics. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems. May perform other job duties as directed by Employee's Leaders.