What are the responsibilities and job description for the Teller position at Southwest Heritage Bank?
Southwest Heritage Bank, formerly Bank 34, is committed to provide our employees with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives.
The position of Teller is responsible for performing routine and intermediate branch and customer service duties, accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and withdrawals; assists with night depository; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
The essential duties included but are not limited to:
- Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
- Cashes checks, withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; seeks a supervisor’s decision when questionable items are presented for cashing.
- Operates personal computer to process account activity, determine balances, and resolve problems within given authority.
- Issues official checks.
- May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.
- Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
- Performs safe deposit duties by controlling access and assisting customers.
- Accepts loan payments.
- Accepts address change requests, check orders, prepares outgoing wires transfers, incoming and outgoing collections, debit card orders, change orders and deposit slip correction.
- Balances cash drawer daily and verifies cash being sold to the vault.
- Provides effective customer service and assists in resolving problems within given authority.
- Answers telephones and directs callers to proper Bank personnel.
- May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
- Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
- Willing to travel to other NM branches to serve as backup teller.
Qualifications
- High school diploma or general education degree (GED); or Minimum of 1 year related experience and/or training; or the equivalent combination of education and experience.
- Work-related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Basic typing skills and PC skills to meet production needs of the position.
- Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and team members.
- Ability to deal with routine problems involving multiple facets and variables in non-standardized situations.
- Effective organizational and time management skills.
- Ability to work with general supervision while performing duties.
Benefits
- 401k with employer match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid time off
- Paid Holidays
- Life Insurance
- Short Term Insurance
- Long Term Insurance
Southwest Heritage Bank is an Equal Opportunity Employer.
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