Senior Manager - Event Parking Operations

Overview

SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

We seek an effective Senior Manager who enjoys motivating their team and applying creative problem-solving. This professional will have strong customer service skills, a knack for crunching numbers, and a willingness to lead by example. Importantly, the individual will ensure that every interaction is a meaningful one.

Come pave the way with SP , a company driven by its three core values: Ingenuity, Diversity and Integrity.

What we offer

• Fantastic opportunities for career growth.
• A knowledgeable, high-achieving, experienced team. 
• Learning opportunities through our internal training program, SP University.
• A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.  
• 401(k) Match Program.
• Health Insurance, Vision, and Dental.
• Short-Term and Long-Term Disability.
• Life Insurance.

Responsibilities

What you’ll do 

• Deliver on Our Promise by ensuring every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems.
• Utilize the SP cutting-edge suite of technology solutions to best serve our clients and customers’ needs.
• Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours."
• Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement). 
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions. 

Qualifications

What you need   

• At least five years of management experience.
• Event parking management experience 
• 4-year College/University degree preferred.
• Proven ability to lead and motivate team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience creating and maintaining budgets.
• Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

The ideal candidate for this position has: Budget creation and P&L review experience, exceptional client communication and relations, exceptional leadership skills, able to lead a team of 200-250 staff, overtime management client invoicing, and mobile point of sale device experience 

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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