What are the responsibilities and job description for the Senior Systems Engineer position at SP Plus Corporation?
Overview
What we offer
- Fantastic opportunities for career growth
- A knowledgeable, high-achieving, experienced team
- Learning opportunities through our internal training program, SP University
- A diverse company that cares about inclusion, innovation, the environment and more: visit www.spplus.com to learn more
- A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
- 401(k) Match Program
- Health Insurance, Vision, and Dental
- Short-Term and Long-Term Life Insurance
Responsibilities
What you'll do
- Provide Second/Third tier application support for all SP applications, computers, and printers. Consult/work with end users to determine challenges and come to either meaningful or repeatable solutions.
- Generate documentation and provide training to the IT Team to help drive continuous improvement in end user support, and train and mentor junior members of the IT team.
- Take a proactive approach to network and systems management so as to address problems before the user community is affected.
- Perform day to day management of networks and systems, as assigned by IT management, without causing interruptions in service.
- Perform hardware and software builds of networks and systems, as assigned by IT management, and follow formal change management processes for all modifications to the production environment.
- Work with IT management and technical team members in the design, build, and deployment of systems and applications.
- Follow procedures in support of Sarbanes-Oxley, SAS70, PCI, and other relevant auditing standards.
- Work on call, off hours, and rotational shifts, as required, in the support of IT operations.
- Provide technical expertise and guidance, to IT management, with regard to any systems/applications that fall under sphere of influence.
- Work with Business and Technical Analysis, as well as directly with business owners in the development and support of corporate business systems and tools.
- Support and maintain server clusters and HA environments.
- Design/build/maintain enterprise backup and disaster recovery solutions.
Qualifications
What you need
Education/Experience Required:
- Bachelor’s degree in Information Systems, or related field preferred.
- Approximately 9 years of experience in IT support in a fast paced environment that may be subject to compliance audits.
- Experience with corporate IT support of over 100 server systems in multiple hybrid data centers & cloud - specifically located in Amazon Web Services as well as experience with a formal change management process.
- Experience must include AWS and MS SQL administration.
- Strong understanding of networking protocols such as TCP/IP, DHCP, DNS, and others.
- Must demonstrate excellent verbal, written, and customer service skills as well as team leadership skills and experience.
- Ability to work as part of a team, or independently, to drive projects and work to completion.
- Strong organizational and time management skills.
- Ability to lift up to 50lbs and to travel 5-10%.
Required Skills:
- Administer & Support environment of at least 100 servers
- Formal Change Management Process
- Windows Administration
- Linux Administration
- Scripting & Automation
- AWS Cloud experience
Strongly Desired:
Okta Administration
Google Workspace Administration
AWS Certification - Systems track or Solution Architect track
Terraform
Experience with EKS & Containers
Citrix XenApp
Zoom Administration
SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Location
US-IL-CHICAGO