Loan Support I

Under the direction of the Lending Department, the full-time lending clerk performs various clerical duties in the loan department including motor vehicle registration and lien processing as required by State, and reviews and coordinates loan files prior to scanning. Reconciles loan department general ledgers, and remits contract for insurance products. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

 * Title Work: Responsible for preparation of accurate title work and lien perfection involved with Application for Certificate of Title. Ensures the accuracy of vehicle sales tax and vehicle sales price and that all parts of the title application form are filled out and signed properly. Verifies that funds have been collected before processing title applications and mailing  to the tax office. Responsible for applying for lost titles and lien release as needed. 

* Title Filing: Responsible for filing all vehicle titles received from state by paper titles or by electronic lien title system. Pull file from "Titles Pending" and ensure that all loan files contain documents with proper loan officer or credit committee signatures and check for the vehicle insurance policy. Responsible to monitor pending title work files for stale dated liens. 

* Vehicle Insurance Policies. Responsible to verify and file all new insurance policies for recent loans booked, making sure we have the original policy and not a binder. Call the insurance company for policy if not yet received. Insurance cancellations and reinstatements

* Drafts Payable: Responsible for checking accuracy of draft amount, owner name and address, credit union lien information, vehicle information and verifies the accuracy of the amount collected in accounts payable prior to any disbursements. Prepares a check in the amount of draft from general ledger and mails to the appropriate address. Returns file to "Title Pending". Responsible for monitoring pending draft payable files for stale dated and uncollected drafts. 

* Paid-off Loan Report: Responsible for carefully reviewing the report and making note of all collateral loans. Pull titles for all collateral loans by verifying correct year, make, model and VIN #'s. Prepare titles to mail to members and releases liens. Responsible for paying special attention to early paid out loans for any possible Credit Life and Disability insurance refunds. 

* Credit Life & Disability Refunds and Reconciliation: Responsible for completing the Insurance Cancellation form and locating the contract number assigned by American Heritage. Refund quote request will be submitted by email to AH by completing the refund log prepared by AH. Refunds will be credited to the member's share account with a note to reference the member number and paid out loan number. The cancellation form is then completed with the refund amount and turned in for accounting process and balancing.

·       Extended warranty sales, cancellations and refunds:  Responsible for monthly remittance of all warranty products.  Refunds and cancellations are processed throughout the month as needed.  Must ensure members are credited for the correct amount and the credit union receives the correct refund from the warranty companies.

* Audit Loan Files:  Responsible for verifying all loan files are complete and ready to be scanned. Prior to scanning any collateral loan, the file must be completed with Original Title, Insurance Declaration/Policy and proper CU lien.  Employee should verify that the draft has been paid and no further actions are needed.  Employees should review loan cover sheets for required document checklist.

*Audit reports:  031 Non-Financial Maintenance of Credit Limit and Interest Rate, 033 Loan Rate Change Report, 034 Loan Maintenance Report, New loan report and New Visa card report.

ADDITIONAL RESPONSIBILITES; 

 *Monitor and audit reports as assigned

*Keep Queue current and respond to all inquiries in a timely manner* Performs other various duties as assignedJOB QUALIFICATIONS:* Knowledge of vehicle title application process* Good written and oral communication skills* Accounting experience is a plus* Type 40 to 50 wpm* Ability to operate 10-key adding machine by touch. 

KNOWLEDGE AND EXPERIENCE:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to calculate figures and amounts such as interest, rates, percentages, ratios

Ability to read, analyze and interpret instructions, procedures and regulations

One-year PC experience including word, excel, and other Microsoft applications

Knowledgeable about the credit union system, its structure, common language and acronyms, philosophy and the credit union’s mission statement