What are the responsibilities and job description for the Field Service Engr II position at Spacelabs?
Overview:
Why work at Spacelabs? Because lives depend on you!
Our Field Service Engineer is responsible for quality service of Spacelabs products and for customer satisfaction within an assigned territory. Works under supervision and performs duties in compliance with established procedures. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will also possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.
Responsibilities:
Company COVID-19 Vaccine Policy
NOTICE TO THIRD PARTY AGENCIES
Equal Opportunity Employer - Disability and Veterans
EEO is the Law
Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.
Why work at Spacelabs? Because lives depend on you!
Our Field Service Engineer is responsible for quality service of Spacelabs products and for customer satisfaction within an assigned territory. Works under supervision and performs duties in compliance with established procedures. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will also possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.
- Install and relocate Spacelabs products in accordance with policies, procedures and approved technical documents and publications.
- Install approved equipment upgrades and modifications as required in accordance with procedure and QMS requirements.
- Perform all assigned PM's, PA's and remedial maintenance and provide necessary records to hospitals and Regional Service Manager. Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments.
- Respond to all assigned customer service calls and apply corporate policy guidelines.
- Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelab’s products and offerings.
- Prepare service Contract Quotes in coordination with RSM and Contract Administration.
- Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
- Assist sales with pre-sale configurations and consultation as required.
- Submit accurate and complete reports in a timely manner regarding expenses, timecards and service reports.
- Provide assistance in OJT training of all regional new hires; responsible for mentoring new FSEs and field installation associates.
- Continue technical development, e.g. seek out new training to keep up with technology as it changes.
- Control and maintain assigned Spacelabs assets in accordance with policies and directions.
- Uphold Spacelabs values of Customer Obsession, Ownership Mindset and Superior Results.
- Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
- It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.
- Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic or computer technology; or equivalent military training and/or experience.
- 3 years of experience as an FSE or equivalent field service or similar experience. (min 3 level 2, 5 level 3, 8 level 4, completion of Apprentice program for level 1; Overall relevant experience determines level).
- Proficient computer skills including networking, Microsoft Windows 2000, XP operating systems. Also application specific proficiency on Microsoft Internet Explorer and Microsoft Office products.
- Must become fully competent in the application and operation of all products in all care areas.
OTHER WORK REQUIREMENTS:
- Successful completion of Spacelabs training required (including training done at Company location). Must become fully competent in the application and operation of all assigned products and systems.
- Work various shifts as deemed necessary for successful installation and training.
- Following successful completion of training, must be willing to relocate anywhere in the continental United States (as determined by the needs of the business).
- Required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
- Must maintain a good driving record and be insurable per company policy. Observe all applicable company safety policies and practices.
- Use of computer: 15%
- Domestic Travel: >75% This is a regional position requiring a significant amount of driving. This position requires the ability to possess a valid driver’s license and maintain a good driving record. Includes possible air travel, so must be able to acquire all necessary travel documents.
- Participation in an on-call rotation and periodic mandatory overtime may be required required.
Company COVID-19 Vaccine Policy
To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
Equal Opportunity Employer - Disability and Veterans
EEO is the Law
Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
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