What are the responsibilities and job description for the Help Desk Analyst position at Sparks Group?
Job Summary/Company:
Sparks Group has partnered with a global association seeking a Help Desk Analyst to join their team. This is a hybrid position, 3 days/week onsite. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.
Responsibilities:
Answer/resolve helpdesk requests in person and via phone as well as hardware and software issues- Deliver/setup PCs on the network, supported software, and components
- Assign, administer, and configure network user and email accounts
- Support audio-visual during meetings at HQ during regular business hours as well as after-hours/weekends when required
- Help end users with mobile devices and access to company resources
- Maintain task status and document resolutions in tracking system as well as with users
- Maintain accurate hardware inventory records
- Provide training on computer and network operation, policies, and procedures during orientation
Qualifications/Background Profile:
High school diploma or equivalent required; Associate degree in Computer Science preferred- 2 years of service/help desk tech experience
- Experience with Microsoft and Active Directory based technologies
- Knowledge of Windows 10, O365, and Windows Server (2012 and higher)
- Strong customer service skills
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Certifications: CompTIA A , Network , or Security preferred
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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play.
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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
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