General Studio Manager

Description

• Implement sales process to schedule prospects into Demo class
• Boost Membership sales and ensure retention
• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Lead, coach and develop Sales Representatives while fostering an environment of accountability, mutual respect and collaboration
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Independently make decisions related to high level customer service
• Delivers timely follow up and follow through activities with prospective members
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Assist with cleaning tasks to keep studio and equipment clean
• Must be able to perform essential functions with or without reasonable accommodations.
• Must be able to stand for extended periods of time.
• Other duties as assigned by the supervisor.

Qualifications

• 2 years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and organized.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients, and the general public.
• Proficiency with computers and Studio software (Microsoft, Google docs, Internet, social media platforms).

• High school diploma
• Previous sales experience and customer service with strong sales skills