What are the responsibilities and job description for the CX Program Manager position at Spectraforce Technologies?
Title: CX Program Manager
Location: Remote
Duration: 12 Months (possibility of extension)
Minimum Pay Rate: $57/hr on W2
We are in search of a dedicated and experienced CX Program Manager to join our team. The ideal candidate will play an instrumental role in enhancing our customer experience projects, ensuring alignment with user needs and business objectives. A strong understanding of project management, an instinctual grasp of user needs, and a passion for clear communication are key to success in this position.
Key Responsibilities:
1. Operationalize Project Intake: Develop, refine, and manage the project intake process, ensuring a smooth transition from ideation to execution.
2. Technical Sizing with IT: Collaborate closely with the IT team to determine technical feasibility and sizing for incoming projects.
3. Budget Oversight: Ensure that all projects are executed within the predefined budget, making proactive adjustments as necessary.
4. User Panel Development: Design and lead a User Panel initiative to proactively gather feedback and recognize user needs, reinforcing a user-centric approach.
5. KPIs and Business Objectives Collaboration: Work in tandem with the product manager to identify and set KPIs and Objectives & Results (OR) for business cases.
6. Program KPI Tracking: Regularly monitor, report on, and introduce program-level KPIs, ensuring they evolve with business needs.
7. Promote KPI Awareness: Create a strong organizational awareness around program-level KPIs, emphasizing their significance in improving product adoption.
Musts:
* Experience developing project estimates and sizing
* Background working in highly cross functional environment
* Strong presentation skills
* Understand KPIs and how they're built
Preferred:
* Previous Program Manager
Qualifications:
* Proven experience in developing project estimates and sizing.
* Solid background in working within a highly cross-functional environment, bridging the gap between different teams.
* Exceptional presentation skills with the ability to convey complex ideas effectively.
* Strong analytical and problem-solving abilities.
About Us:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
EEOC:
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Location: Remote
Duration: 12 Months (possibility of extension)
Minimum Pay Rate: $57/hr on W2
We are in search of a dedicated and experienced CX Program Manager to join our team. The ideal candidate will play an instrumental role in enhancing our customer experience projects, ensuring alignment with user needs and business objectives. A strong understanding of project management, an instinctual grasp of user needs, and a passion for clear communication are key to success in this position.
Key Responsibilities:
1. Operationalize Project Intake: Develop, refine, and manage the project intake process, ensuring a smooth transition from ideation to execution.
2. Technical Sizing with IT: Collaborate closely with the IT team to determine technical feasibility and sizing for incoming projects.
3. Budget Oversight: Ensure that all projects are executed within the predefined budget, making proactive adjustments as necessary.
4. User Panel Development: Design and lead a User Panel initiative to proactively gather feedback and recognize user needs, reinforcing a user-centric approach.
5. KPIs and Business Objectives Collaboration: Work in tandem with the product manager to identify and set KPIs and Objectives & Results (OR) for business cases.
6. Program KPI Tracking: Regularly monitor, report on, and introduce program-level KPIs, ensuring they evolve with business needs.
7. Promote KPI Awareness: Create a strong organizational awareness around program-level KPIs, emphasizing their significance in improving product adoption.
Musts:
* Experience developing project estimates and sizing
* Background working in highly cross functional environment
* Strong presentation skills
* Understand KPIs and how they're built
Preferred:
* Previous Program Manager
Qualifications:
* Proven experience in developing project estimates and sizing.
* Solid background in working within a highly cross-functional environment, bridging the gap between different teams.
* Exceptional presentation skills with the ability to convey complex ideas effectively.
* Strong analytical and problem-solving abilities.
About Us:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
EEOC:
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Salary : $60 - $64
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