Collector III

Job Title: Collector III/ Associate Credit Representative

Location: Eagan, MN, 55121 ( Hybrid)

Duration: 12 Months

Shift:Business hours – M-F flexible start and stop times between 7am and 6pm

Job Description

• Prioritize Past due accounts to be worked
• Set a work plan and manage daily/weekly/monthly deliverables independently that result in driving down past due balances
• Frequent account reviews and analysis, customer outreach, sales outreach, collaboration meetings and payment research
• Push out proactive customer communication and respond to inbound customer and sales inquiries daily
• Send out customer statements, past due notices, and send internal account corrections as needed
• Identify barriers preventing customers form paying on time, coordinating resolution discussions and helping to guide customer through solving and breaking down the barriers to timely payment
  
  

Required

• Strong analytical skills, ability to review large data sets, see patterns and efficiently tie related transactions together
• Strong verbal and written communication skills to clearly and concisely relay information
• Ability to problem solve, see beyond the symptoms and identify root causes
• Ability to work independently in a self-managed environment where the goals and outcomes are defined but the daily tasks to deliver those outcomes are at the at associate’s discretion
• Basic windows and Microsoft software skills are required
• Education: 4 year degree or 2 years business related work experience
  
  

Preffered:

• Strong analytical skills, ability to review large data sets, see patterns and efficiently tie related transactions together
• Moderate to advanced excel skills including pivot tables creation and reformatting
• Strong verbal and written communication skills to clearly and concisely relay information CRM experience, AS400/mainframe ideal but previous business management system experience related to billing, accounting, or sales would be ideal
• Education: Math, Science, Finance, accounting, marketing, or other related business field.
  
  

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com .

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.