EAC (Electronic Access Controls) Sales & Technical Consultant

The Hardware and Home Improvement (HHI) division of Spectrum Brands, located in Orange County, CA, is a major manufacturer and supplier of residential locksets, residential builders' hardware, faucets, and commercial locksets and doors, with a portfolio of renowned brands, including Kwikset®, Weiser®, Baldwin®, National Hardware®, Pfister™, EZSET®, and Tell. We have a history and reputation of blending trend-leading designs with game-changing innovation to deliver an exceptional consumer experience, earning #1 market share on most of our lines. If you’re passionate about home improvement—and maybe have a pin board or two of design ideas on your favorite app—this may be a great place for you.

This person will interface and lead the coordination of tech support efforts between Customers/End Users and HHI Field Sales, Customer Service, Customer Care, Engineering, Operations and our Technology Partner(s) for Kwikset UNITE. This person will also assist in leading Training programs, meetings and content for Kwikset UNITE.

1. Provide Pre-deployment and Post Deployment Support

a. This support will/may be to End Users, Partners/Customers/installers and the HHI Field Sales Team.

b. This may be provided through virtual meetings, verbally over the phone, via e-mail, and in person. This includes but is not limited too.

i. New Account setup

ii. System design and implementation

iii. Installation training, device set up, new user set ups, credential setup

iv. Deployment of the system(s) to the cloud. Direct data entry on behalf of the End User or client based upon information provided by them to HHI

v. Project management, data collection

vi. Troubleshooting and Q&A

vii. Coordination of Factory support and field efforts

2. Field Sales Support – Estimating/Quoting

a. Assist HHI Field Sales staff with estimating and quoting support specifically for Kwikset UNITE

b. Assist with system design for quoting and or budgetary purposes

c. Read and evaluate plans and specifications. Help our customers blend Division 8 and 28 specifications into a single package and help to define scopes of work.

d. Provide digital mark ups of system designs, scope documents and BOMs.

3. Provide frontline Customer support for Kwikset UNITE

a. Trouble shooting and handling of incoming tickets from end users to Customer Care Team

b. Assist Field Sales Team members with on-site issues in the field

4. Trade Shows and Sales Events

a. Travel to and participate in Trade Shows which may be local, regional or national in nature.

b. Assist with or provide trainings at the shows

5. Reporting and Collaboration

a. Generate written reports of findings related to issues, system needs, customer requests, product defects or enhancements.

b. Participate in product development round tables. This includes the mechanical, mobile phone application and web portal systems.

c. Help respond to security breaches or threats

d. Help respond to system outages or impacts

• 
  Min. of 7 years of proven Electronic Access Control technical experience

• Bachelor’s degree or 7 years of equivalent work experience

• 
  Computer skills (Microsoft Office - Word, Excel, PowerPoint, and SFDC preferred)

• Strategic presentation and networking skills

• 
  Ability to travel 40% of the time throughout the coverage region

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

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