Facilitator II

SPECTRUM
Dallas, TX Full Time
POSTED ON 9/11/2023 CLOSED ON 10/27/2023

What are the responsibilities and job description for the Facilitator II position at SPECTRUM?

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Full Time Dallas, Texas Posted 09/11/2023 Business unit: Marketing Areas of interest: L&D Requisition Number: 2023-21377-1 HTR322

JOB SUMMARY

The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an intermediate level position that requires 3 years of training experience and up to 3 years of experience in the functional area or business unit.


MAJOR DUTIES AND RESPONSIBILITIES

Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs

Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs

Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)

Perform all LMS prerequisite requirements and post-training duties including evaluation

Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs

With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change

Pursue development opportunities focused facilitation, learner engagement and classroom management excellence

Shadow training end-users to gain deeper understanding of how training translates in the business

Coach learners on specific skills within a role, process or system

Facilitate learning through a variety of delivery methods to develop participants' skill sets. This includes classroom instruction, virtual training, team meetings, on-line learning debriefs, hands-on labs, peer to peer coaching, and train-the-trainer sessions

Troubleshoot technical issues and problems before and during sessions

Set up and maintains hands-on learning labs to ensure the most current equipment is installed and configured

Seek input from and provides feedback to learners to aid with knowledge transfer and behavior change

Pursue development opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills while seeking feedback from others

Seek input from and provides feedback to leaders on success of learners and learning programs

Act as a Subject Matter Expert (SME) to assist the curriculum development team with revisions to existing course content

Participate in task forces, committees and/or team meetings

Work one-on-one with learners to identify areas of strength and opportunity

Perform other duties as requested


REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Critical thinking and analytical skills
  • Ability to prioritize and organize effectively
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to deal with the public in a professional manner
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Solid knowledge of different learning approaches
  • Demonstrated presentation skills to individuals, online and in person
  • Advanced skills relating to the functional area and or business unit

Education

Bachelor’s degree or equivalent combination of training and/or work experience

Related Work Experience                      

3 years Training delivery experience at professional level or equivalent

3 years experience or equivalent in the functional area and or business unit

WORKING CONDITIONS

Office environment 

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HTR322 2023-21377 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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