What are the responsibilities and job description for the Mgr, District position at Spectrum?
JOB SUMMARY
Responsible for building, owning and driving a sales and retention culture across the Stores within assigned markets. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to align with the Company’s long range vision. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partners with the Director, Store Sales and Retention in developing and managing sales plans to meet or exceed customer growth and revenue goals by overseeing the implementation of strategies for selling Charter products and services.
Communicates overall plan, strategy and matrix requirements to Store Managers and monitors and evaluates results.
Assists in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers.
Ensures Store Management is compliant with Cash Management Policy and work order controls, including assisting Store Management with audits.
Effectively manage crisis situations and escalate to Store Leadership as necessary.
Assists with budgeting process and manages departmental expenditures within budgeting guidelines.
Supports Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required.
Assists Store Management in scheduling and maintaining appropriate levels of staffing for all Stores within assigned market.
Builds employee engagement and a high performing team by recruiting, training and retaining the best talent. Manage, coach, develop and motivate Store Management and their teams to achieve their performance objectives. Mentor Store Managers in leading their teams. Partners with store leadership and recruiting team to support process.
Creates an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management. Partners with store leadership and the learning and development team to align on business needs.
Provides guidance while monitoring and managing the compliance of all Company policies.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Bachelor’s Degree or equivalent work experience
Related Work Experience
Sales/Customer Service experience - 7 years
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of all functions and related tasks in the area of customer relations
Related Work Experience
Management Experience - 8 years
Process Design/ Project Management Experience - 3 years
Corporate Work Experience - 10 years
Telecommunications/Wireless experience - 8 years
Experience working inside a destination-style shopping environment - 6 years
WORKING CONDITIONS
Retail environment
Exposure to moderate noise levels
Travel to multiple locations to oversee and monitor day-to-day operations
Professional attire and appearance
Responsible for building, owning and driving a sales and retention culture across the Stores within assigned markets. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to align with the Company’s long range vision. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Partners with the Director, Store Sales and Retention in developing and managing sales plans to meet or exceed customer growth and revenue goals by overseeing the implementation of strategies for selling Charter products and services.
Communicates overall plan, strategy and matrix requirements to Store Managers and monitors and evaluates results.
Assists in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers.
Ensures Store Management is compliant with Cash Management Policy and work order controls, including assisting Store Management with audits.
Effectively manage crisis situations and escalate to Store Leadership as necessary.
Assists with budgeting process and manages departmental expenditures within budgeting guidelines.
Supports Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required.
Assists Store Management in scheduling and maintaining appropriate levels of staffing for all Stores within assigned market.
Builds employee engagement and a high performing team by recruiting, training and retaining the best talent. Manage, coach, develop and motivate Store Management and their teams to achieve their performance objectives. Mentor Store Managers in leading their teams. Partners with store leadership and recruiting team to support process.
Creates an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management. Partners with store leadership and the learning and development team to align on business needs.
Provides guidance while monitoring and managing the compliance of all Company policies.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straight-forward and professional manner
- Effective analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education and development resources in all types and formats
- Ability to build strategic partnerships within all areas of the organization by exhibiting highly effective interpersonal, leadership, influencing and presentation skills
- Knowledge of process and procedure design and documentation
- Ability to organize/prioritize work, manage multiple tasks and projects and function effectively
- Valid driver’s license and ability to meet Company’s motor vehicle requirements
- Ability to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Knowledge of personal computer and software applications
- Proven ability to build a solid sales culture and high-performing teams, while demonstrating solid customer orientation
- Background as a Director or District Manager in a destination shopping environment
- Launched or managed multiple retail locations in their career
- Solid experience in launching and managing multiple projects simultaneously and providing status updates on their success
- History of identifying sales trends and risk and effectively communicating those to their leaders, then working to develop response plans
- Proven ability to handle change management
- High comfort level with personal technology, such as mobile devices and personal video platforms
- Valid driver’s license and ability to meet Charter’s motor vehicle requirements
Bachelor’s Degree or equivalent work experience
Related Work Experience
Sales/Customer Service experience - 7 years
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of all functions and related tasks in the area of customer relations
Related Work Experience
Management Experience - 8 years
Process Design/ Project Management Experience - 3 years
Corporate Work Experience - 10 years
Telecommunications/Wireless experience - 8 years
Experience working inside a destination-style shopping environment - 6 years
WORKING CONDITIONS
Retail environment
Exposure to moderate noise levels
Travel to multiple locations to oversee and monitor day-to-day operations
Professional attire and appearance
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