What are the responsibilities and job description for the Service technician position at Spectrum?
Entry Level Position with Training Provided. Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers.
Position will also be trained to complete reconnects.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and / or multi-dwelling units.
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook).
Adhere to TQA standards in accordance with company policy.
Follow security procedures to prevent any unauthorized services.
Integrate various company services (video, internet, telephone) with customer's equipment.
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network.
Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering.
Escalate unresolved customer issues to supervisor.
Clean the premises of all debris and materials after the installation is complete.
Educate customer on proper use of services and equipment, including channel lineups, and how to access online help.
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and / or work orders.
Operate communications device in accordance with company policies.
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results.
Adhere to industry specific, local, state and federal regulations, as applicable.
Know, understand and follow company policy.
Perform other duties as requested by supervisor.
Required Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
TCB165 2023-17183 2023
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
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Last updated : 2023-07-24
Salary : $20 - $0
