What are the responsibilities and job description for the Storage Administrator position at SPECTRUM?
Company Overview
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
3rd Shift Requirement: Sunday - Thursday; 10 PM - 7 AM
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
Storage Administrator is responsible for monitoring network based storage devices to ensure availability, capacity and performance to all systems using storage resources and perform necessary maintenance to support availability. Address tickets that come to the team through Service Now, perform storage allocations, zoning, decommissions and basic troubleshooting.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak English
Required Education
BS in Computer Science or equivalent work experience
Required Related Work Experience and Number of Years
Experience in Storage Management – 2 yrs
Experience in storage administration and troubleshooting - 3-5 yrs
Previous experience working with EMC, Hitachi & NetApp storage
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge and understanding of ServiceNow & Clarity
Knowledge of various operating systems as it relates to fiber channel connected LUNs, Unix MPIO, PowerPath and Hitachi Dynamic Link Manager (HDLM)
WORKING CONDITIONS
Office environment
3rd Shift Requirement: Sunday - Thursday; 10 PM - 7 AM
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to lift 40 lbs.
Ability to sit and stand for extended periods of time
Ability to perform after-hours tasks IGN370 319083-2 319083BR
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
3rd Shift Requirement: Sunday - Thursday; 10 PM - 7 AM
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
Storage Administrator is responsible for monitoring network based storage devices to ensure availability, capacity and performance to all systems using storage resources and perform necessary maintenance to support availability. Address tickets that come to the team through Service Now, perform storage allocations, zoning, decommissions and basic troubleshooting.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
- Analyze storage needs, execute, and respond to requests that come to the team through ServiceNow.
- Execution of Maintenance Operation Protocols (MOPs) passed down by Engineering group.
- Diagnose, troubleshoot, and resolve hardware, software, or other storage system problems, and replace defective components when necessary.
- Involved in storage upgrades & maintenance activities.
- Plan, coordinate, and implement patching, operating environment and security updates to protect data, software, and hardware.
- Ensure a high level of security, storage availability, and reliability of storage infrastructure.
- Coordination for vendors for upgrades, install and break-fix activities.
- Provide solution recommendations to Sr Storage Administrator for approval and partner with business to execute.
- Perform LUN allocations, expansions, decommissions & basic troubleshooting.
- Works with multiple teams (DBA, Servers, Networks and applications) and Project Managers to execute on requests.
- Participate in meeting with the team and provides feedback on an issues they encounter with documentation, storage platforms or opportunities for workflow improvement.
- Prepares project plans, provides estimates for project tasks and assists with prioritization in relation to capacity planning, performance analysis.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak English
- Must be highly motivated with good interpersonal skills and excellent technical skills
- Ability to work in a fast paced environment
- Must be proficient in Microsoft Office
- Knowledge of ServiceNow ticketing system
- Knowledge of Brocade Fiber Channel switches. Administration with both GUI and CLI
- Knowledge of EMC VMAX, Isilon, Hitachi USPV, VSP & HNAS
- Knowledge of NetApp storage with Snap Mirror, CIFS, NFS and PCP protocols
- Knowledge of various operating systems as it relates to fiber channel connected LUNs, Unix MPIO, PowerPath and Hitachi Dynamic Link Manager (HDLM)
- Knowledge of ServiceNow ticketing system.
- Demonstrated communication skills and the ability to work well with all levels of business users in a professional manner
Required Education
BS in Computer Science or equivalent work experience
Required Related Work Experience and Number of Years
Experience in Storage Management – 2 yrs
Experience in storage administration and troubleshooting - 3-5 yrs
Previous experience working with EMC, Hitachi & NetApp storage
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge and understanding of ServiceNow & Clarity
Knowledge of various operating systems as it relates to fiber channel connected LUNs, Unix MPIO, PowerPath and Hitachi Dynamic Link Manager (HDLM)
WORKING CONDITIONS
Office environment
3rd Shift Requirement: Sunday - Thursday; 10 PM - 7 AM
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to lift 40 lbs.
Ability to sit and stand for extended periods of time
Ability to perform after-hours tasks IGN370 319083-2 319083BR
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