Cafe Foodservice Specialist (FT)

Speedway, LLC
Dayton, OH Full Time
POSTED ON 12/3/2022 CLOSED ON 2/15/2023

What are the responsibilities and job description for the Cafe Foodservice Specialist (FT) position at Speedway, LLC?

Responsibility Statement
Specialist, Foodservice / Café / Lead

Summary:
Provides outstanding service to all customers with a key focus on the food service area; ensures that all food items meet
the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or
exceeded, greets customers in a friendly manner, and suggestively sells and samples items to help increase sales

Top Organization: Operations Job Location: Store
Job Profile
  • Specialist Foodservice FT
  • Specialist Foodservice PT
  • Specialist Café Foodservice FT
  • Specialist Café Foodservice PT
  • Specialist Lead Foodservice
  • Café
  • Specialist Lead Foodservice
  • Restaurant
Reports To: General Manager, Branded Foods Restaurant Manager, or Café Manager
Job Family Group: 
  • Store Group Job Family: Store Hourly
Position Type: Full-time / Part-time Scheduled Hours: FT – 40 / PT – less than 30
Management Level: 
  • 6 Individual Contributor Grade(s): Store
Pay Rate Type: Hourly Job Exempt: No
Effective Date: 1/1/2004
Revision Date(s):
  • 9/1/2006
  • 11/15/2010
  • 5/15/2012
  • 10/19/2015
  • 11/1/2017
  • 1/1/2018
  • 2/6/2018 (updated)
  • 6/1/2021

Responsibilities:
  • Ensures proper preparation, presentation and maintenance of stock levels for all foodservice products available to the
  • customer
  • Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling
  • and making sure all food products are available and ready for consumption
  • Takes an active role in promoting new foodservice programs introduced by the Company
  • Assists in code-dating food items to ensure quality and safety. Follows all food sanitation guidelines
  • Helps ensure proper storage, dating and rotation of all food products and supplies
  • Actively promotes foodservice items through regular sampling initiatives, engages in suggestive selling and
  • communication of promotional items and specials
  • Cleans and maintains the food service area including, but not limited to, cleaning counters, equipment, floors and
  • cabinets. Performs light maintenance duties as assigned
  • Helps ensure all equipment is operating correctly. Communicates to Management when maintenance is needed
  • Monitors customer lines at the Point of Sale (POS) system and opens additional registers as needed, in order to
  • expedite the sales process
  • Learns and follows all applicable procedures outlined in the Company Food Service User’s Guide
  • Listens and responds to customer requests and forwards necessary information to Management
  • Maintains knowledge of current sales/goals for each food category, food safety compliance inspections and the
  • Speedway Customer Ready Worksheets
  • Attends Company required training programs; assists in training fellow store associates on existing and new training
  • programs as needed
  • Demonstrates a high value for Health, Environment, Safety and Security (HES&S) issues, initiatives and programs in
  • both personal and organizational responsibilities
  • Integrates HES&S into day-to-day job performance. Maintains a safe environment for all customers and employees
  • Provides suggestions for and actively participates in improving sales, margins and execution of all foodservice
  • programs
  • Reports all time worked, on or off site, for appropriate compensation
  • Completes other duties as assigned by Management

  • Additional responsibilities for Café Foodservice Specialist:
  • Provides service to the Café foodservice area and ensures that all food items meet the required food quality
  • Ensures customers are treated as Café guests and that orders are completed in a timely and friendly manner
  • Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the
  • sales process
  • Completes all Café training documents and follows all applicable procedures
  • Completes the Speedy Café Customer Ready Worksheets
  • Assists in training fellow Café associates on existing and new training programs as needed
  • Additional responsibilities for Lead Foodservice Specialist:
  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment,
  • which includes weekends, evenings and other high activity periods
  • Handles escalated customer concerns and emergencies in absence of Manager. Seeks resolution for the situation
  • while observing Company guidelines
  • Responds quickly to all emergencies for the safety and security of customers and employees, and notifies the
  • appropriate individuals of critical food safety items immediately
  • Assists in auditing foodservice inventory and manages on-hand quantities to ensure product availability and inventory
  • accuracy

Education Requirements:
  • No requirement

Experience Requirements:
  • Foodservice/customer service experience preferred

Skills and Attributes:
  • Basic computer skills
  • Exceptional customer service skills
  • Good verbal and written communication skills
  • Understanding of store functions and operations
  • Capable of working in a fast-paced environment and ability to work as a member of a team
  • Ability to model proper workplace behavior, including being respectful, honest and fair

Physical Job Demands:
  • Ability to occasionally lift of objects up to 50 pounds
  • Ability to frequently lift objects up to 10 pounds
  • Ability to rarely perform repeated climbing and fine hand manipulations
  • Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
  • Ability to frequently perform repeated bending and reaching
  • Ability to continuously perform repeated simple hand grasping
  • Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
  • Ability to stand for an entire shift if/as required

Note:
Not authorized to drive for Company business

This job description is intended to describe the general nature and level of the work being performed by the individuals
assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to
amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

Salary : $12 - $13

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