What are the responsibilities and job description for the Customer Service Associate position at Spherion?
Job details
This is a temporary to permanent position in the Duluth area.
The Customer Service Associate is responsible for providing exceptional customer service by responding to inquiries about accounts, deliveries, and services.
This role involves coordinating with drivers to ensure timely deliveries, processing driver paperwork, performing data entry, and assisting with routing and other operational tasks.
The position offers an opportunity to transition from a temporary to a permanent role based on performance. ...
Responsibilities :
Answer customer inquiries via phone and email, providing detailed information about accounts, deliveries, and services.
Facilitate customer needs efficiently and professionally, ensuring high levels of customer satisfaction.
Oversee driver activities within assigned territories to ensure timely and accurate deliveries and pickups.
Maintain constant communication with drivers to address any issues or changes in their schedules.
Handle incoming and outgoing calls to / from drivers regarding their deliveries and pickups, resolving any logistical issues promptly.
Update the status of deliveries and pickups in real-time to ensure accurate tracking and customer updates.
Process driver paperwork, including envelopes and other necessary documentation, to ensure all records are accurate and up-to-date.
Perform data entry for all bills associated with picked-up shipments, maintaining organized and thorough records.
Print and break down driver manifests for their trips, ensuring that each driver has the necessary information for their deliveries.
Assist in organizing and preparing manifests to optimize delivery routes and schedules.
Scan and file documents as needed to maintain an orderly and accessible document management system.
Ensure all documents are accurately filed and easily retrievable for future reference.
Assist with routing as needed, helping to plan and optimize delivery routes for efficiency and timeliness.
Provide support to the routing team to ensure all deliveries are planned effectively.
Participate in the Operations On-Call rotation, being available to address any urgent issues that may arise outside of regular working hours.
Provide support during on-call periods to maintain smooth operations.
Perform any other duties as directed or assigned by the Operations Supervisor, Director of Domestic Operations & IT, or other members of the Leadership Team.
Be flexible and adaptable to take on new tasks and responsibilities as the needs of the operations evolve.
Working hours : 8 : 00 AM - 4 : 00 PM
Skills :
Strong communication skills for effectively interacting with customers and addressing their inquiries.
Ability to provide clear and accurate information about accounts, deliveries, and services.
Familiarity with overseeing driver activities and ensuring the timeliness of deliveries and pickups.
Experience in dispatching or logistics is highly advantageous for managing driver schedules and routes.
Proficiency in processing driver paperwork, including data entry of bills for picked-up shipments.
Ability to handle administrative tasks such as printing, breaking down driver manifests, and scanning / filing documen
Education : No Degree Required
No Degree Required
Experience : 1-4 years
1-4 years
Qualifications :
High school diploma or equivalent required
AA Degree in business is preferred
2-3 years office experience
Dispatch or Logistics Experience a plus
2-3 years Customer Service Experience
Intermediate MS Office Proficiency a plus with basic proficiency required
Apply Today!!!Show lessShow more
This is a temporary to permanent position in the Duluth area.
The Customer Service Associate is responsible for providing exceptional customer service by responding to inquiries about accounts, deliveries, and services.
This role involves coordinating with drivers to ensure timely deliveries, processing driver paperwork, performing data entry, and assisting with routing and other operational tasks.
The position offers an opportunity to transition from a temporary to a permanent role based on performance.
Responsibilities :
Answer customer inquiries via phone and email, providing detailed information about accounts, deliveries, and services.
Facilitate customer needs efficiently and professionally, ensuring high levels of customer satisfaction.
Oversee driver activities within assigned territories to ensure timely and accurate deliveries and pickups.
Maintain constant communication with drivers to address any issues or changes in their schedules.
Handle incoming and outgoing calls to / from drivers regarding their deliveries and pickups, resolving any logistical issues promptly.
Update the status of deliveries and pickups in real-time to ensure accurate tracking and customer updates. ...
Process driver paperwork, including envelopes and other necessary documentation, to ensure all records are accurate and up-to-date.
Perform data entry for all bills associated with picked-up shipments, maintaining organized and thorough records.
Print and break down driver manifests for their trips, ensuring that each driver has the necessary information for their deliveries.
Assist in organizing and preparing manifests to optimize delivery routes and schedules.
Scan and file documents as needed to maintain an orderly and accessible document management system.
Ensure all documents are accurately filed and easily retrievable for future reference.
Assist with routing as needed, helping to plan and optimize delivery routes for efficiency and timeliness.
Provide support to the routing team to ensure all deliveries are planned effectively.
Participate in the Operations On-Call rotation, being available to address any urgent issues that may arise outside of regular working hours.
Provide support during on-call periods to maintain smooth operations.
Perform any other duties as directed or assigned by the Operations Supervisor, Director of Domestic Operations & IT, or other members of the Leadership Team.
Be flexible and adaptable to take on new tasks and responsibilities as the needs of the operations evolve.
Working hours : 8 : 00 AM - 4 : 00 PM
Skills :
Strong communication skills for effectively interacting with customers and addressing their inquiries.
Ability to provide clear and accurate information about accounts, deliveries, and services.
Familiarity with overseeing driver activities and ensuring the timeliness of deliveries and pickups.
Experience in dispatching or logistics is highly advantageous for managing driver schedules and routes.
Proficiency in processing driver paperwork, including data entry of bills for picked-up shipments.
Ability to handle administrative tasks such as printing, breaking down driver manifests, and scanning / filing documen
Education : No Degree Required
No Degree Required
Experience : 1-4 years
1-4 years
Qualifications :
High school diploma or equivalent required
AA Degree in business is preferred
2-3 years office experience
Dispatch or Logistics Experience a plus
2-3 years Customer Service Experience
Intermediate MS Office Proficiency a plus with basic proficiency required
Apply Today!!!Show lessShow more
key responsibilities
Answer customer inquiries via phone and email, providing detailed information about accounts, deliveries, and services.Facilitate customer needs efficiently and professionally, ensuring high levels of customer satisfaction.
Oversee driver activities within assigned territories to ensure timely and accurate deliveries and pickups.Maintain constant communication with drivers to address any issues or changes in their schedules.
Handle incoming and outgoing calls to / from drivers regarding their deliveries and pickups, resolving any logistical issues promptly.
Update the status of deliveries and pickups in real-time to ensure accurate tracking and customer updates.Process driver paperwork, including envelopes and other necessary documentation, to ensure all records are accurate and up-to-date.
Perform data entry for all bills associated with picked-up shipments, maintaining organized and thorough records.Print and break down driver manifests for their trips, ensuring that each driver has the necessary information for their deliveries.
Assist in organizing and preparing manifests to optimize delivery routes and schedules.Scan and file documents as needed to maintain an orderly and accessible document management system.
Ensure all documents are accurately filed and easily retrievable for future reference.Assist with routing as needed, helping to plan and optimize delivery routes for efficiency and timeliness.
Provide support to the routing team to ensure all deliveries are planned effectively.Participate in the Operations On-Call rotation, being available to address any urgent issues that may arise outside of regular working hours.
Provide support during on-call periods to maintain smooth operations.Perform any other duties as directed or assigned by the Operations Supervisor, Director of Domestic Operations & IT, or other members of the Leadership Team.
Be flexible and adaptable to take on new tasks and responsibilities as the needs of the operations evolve.
experience
1-4 years
skills
Strong communication skills for effectively interacting with customers and addressing their inquiries.Ability to provide clear and accurate information about accounts, deliveries, and services.
Familiarity with overseeing driver activities and ensuring the timeliness of deliveries and pickups.Experience in dispatching or logistics is highly advantageous for managing driver schedules and routes.
Proficiency in processing driver paperwork, including data entry of bills for picked-up shipments.Ability to handle administrative tasks such as printing, breaking down driver manifests, and scanning / filing documen
qualifications
High school diploma or equivalent requiredAA Degree in business is preferred2-3 years office experienceDispatch or Logistics Experience a plus2-3 years Customer Service ExperienceIntermediate MS Office Proficiency a plus with basic proficiency required
education
No Degree Required
