Technical Support Coordinator

Contracts confirmed through 9/30/22 with likely extension/permanent hire!

We have 1 opening on each shift below:

1st shift - M-F 8am-5pm

2nd shift - M-F 11am-8pm

3rd: Thurs 10pm to 6am, Fri 10pm to 6am, Sat 6pm to 6am, Sun 6pm to 6am

Spherion is recruiting customer service-oriented Technical Support Coordinators. In this role, you will be responsible for ensuring the technical service needs of our client's customers are met quickly and accurately. Please apply today!

Responsibilities:

• Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact
• Take inbound calls from the Service queue for field reporting status or request direction
• Ensure that the field technical staff or partner's time spent on site is utilized in the most efficient fashion possible
• Document the status of progress and provide direction as needed to technical staff or partners in the field performing work on service requests
• Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians
• Enter updates in customer databases per established practices and/or customer requirements
• Closeout completed service requests in internal and/or customer database
• Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded
• Inbound call reception and issue-based call sorting for field technicians use on-site at customer locations for service requests

Skills & Qualifications:

• Minimum of 2 years of higher education in Information Technology
• LAN/WAN infrastructure or equivalent industry experience
• 2-3 years of prior experience in a related field
• Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location
• Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments
• Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization
• Demonstrated customer service focus
• Robust organization and prioritization skills
• Excellent attention to detail

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Education:

• Associate (Preferred)

Work Location: One location