Job Posting for Tour Desk Agent at Spinnaker Resorts, Inc.
JOB DESCRIPTION SUMMARY
This positions primary focus will be to handle all tasks related to tour flow at Sales Centers.
DUTIES AND RESPONSIBILITIES
Key holder responsible for opening Sales Center
Set up and coordination of breakfasts and lunches
Greet all inbound tours
Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
Provide excellent hospitality and customer service to all tours
Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
Recordkeeping of tour schedules including data entry and updates of tour information in SPI
Cover other tour desks and locations if necessary or as seasonal volume shifts
Performs other related duties & special projects as requested
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Ability to establish priorities, work independently, and proceed with objectives
Ability to communicate effectively, both orally and in writing
Excellent computer skills to include MS Office
Attention to detail
Positive and friendly attitude
Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
§ Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
OPTIONAL SKILLS A PLUS
Knowledge of Spinnaker Resorts and or the timeshare industry
Prior experience in sales/customer service
BENEFITS
Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
Employee Wellness Programs, including Employee Health Fairs and RALLY.
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Salary.com Estimation for Tour Desk Agent in Hilton Head Island, SC
$39,206 to $49,472
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