Tour Desk Agent

Spinnaker Resorts, Inc.
Hilton Head Island, SC Full Time
POSTED ON 5/2/2023 CLOSED ON 5/31/2023

Job Posting for Tour Desk Agent at Spinnaker Resorts, Inc.

JOB DESCRIPTION SUMMARY

This positions primary focus will be to handle all tasks related to tour flow at Sales Centers.

DUTIES AND RESPONSIBILITIES

  • Key holder responsible for opening Sales Center
  • Set up and coordination of breakfasts and lunches
  • Greet all inbound tours
  • Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
  • Provide excellent hospitality and customer service to all tours
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  • Recordkeeping of tour schedules including data entry and updates of tour information in SPI
  • Cover other tour desks and locations if necessary or as seasonal volume shifts
  • Performs other related duties & special projects as requested

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Ability to establish priorities, work independently, and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills to include MS Office
  • Attention to detail
  • Positive and friendly attitude
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
  • § Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in sales/customer service

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Ability to commute/relocate:

  • Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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