What are the responsibilities and job description for the Retail Account Manager position at SPINS?
Who We Are
SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That's why we maintain a culture that is focused on collaboration, flexibility, and open communication.
Our Team
As a member of our Retail team, you will be a client advocate with the primary responsibility of helping to maximize the effectiveness of our retention efforts and providing an outstanding customer experience to some of the most innovative retailers North America. You will work alongside our Director of Retail Partnerships to educate, engage, and empower our retail partners and develop and execute strategies to ensure renewals and loyalty, while integrating product-specific goals. To excel at this role, you must be confident, thoughtful, organized and enjoy interacting with customers of varying levels of experience, complexity, and technical understanding. If you are motivated to help amazing customers get the most out of their partnership with SPINS, we want to hear from you!
What you will do
- Own multiple client relationships including, but not limited to regular and on demand data requests, training, expanding relationships and reliance on SPINS data and supporting strategic initiatives
- Facilitate timely resolutions to client inquiries, agreed upon training, and overall client fulfillment
- Interpret, analyze and clearly communicate data in formal or informal presentations
- Demonstrate strong relationship building skills to foster new and existing relationships across the client's organization based upon SPINS product offerings
- Ability to work effectively across various internal and external teams by demonstrating clear and concise communication skills
- Identify and implement solutions for clients that utilize SPINS unique data assets by understanding the roles and data needs across multiple client organizations.
- Build strong and positive relationships with client contacts through phone calls, emails, and live screen-sharing
- Track the health of clients on an ongoing basis to proactively address their needs.
- Identify opportunities for improvement in the customer experience where customer value will increase through up-selling and cross-selling activities.
- Lead conversations with a wide-ranging list of customers to determine how best to align their unique company goals and strategies with their usage of SPINS products to realize the most value possible.
Preferable Qualifications
- Proven self-starter with a goal-oriented approach
- Analytical in approach; ability to spot trends, anomalies, and opportunities in data sets
- Strong business acumen with the ability to engage and interact with mid-level leadership within the client's organization
- Moderate - advanced capabilities within Excel and PowerPoint (Pivots, Dynamic Formulas, graphs, etc.)
- Experience with spreadsheet manipulation (Vlookup, Pivot Tables, etc.) Natural Industry experience is preferred, but not required
- Experience in the following is strongly preferred
- Point-of-sale (POS)
- Consumer panel data
- Experience with using CRM Software
- BS/BA Degree in Business, Marketing, or Information Technology (or related degree) or relevant experience of 4 years
- 2 years of experience with a Retailer, Distributor, Broker or Manufacturer AND/OR
- 2 years of experience in account/relationship management, Customer Success and/or partner development
#LI-ST1 #LI-Remote
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:
- We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
- Virtual yoga, HIIT, meditation classes, and "team SPINS" Peloton rides
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- CEO Connect, a monthly informal small group Q&A session with our top leader
- Semi-annual company-wide survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.