What are the responsibilities and job description for the Catering Services Manager position at Spire Hospitality?
Job Overview: To deliver high level of customized service to the conference meeting client by accommodating all client requests and ensuring that all meeting rooms meet Hilton’s high standard of service. To work directly with the Convention Service, Banquets and the Audio-Visual department to ensure that the customer’s needs are being met.
Responsibilities and Duties:
• Review Daily Event Sheet and Banquet Event Orders.
• Check status of meeting room set-ups.
• Visually inspect all meeting rooms and public areas making note of any changes that are inconsistent with the BEO’s and take immediate corrective action.
• Coordinate refreshes and changes to all meeting rooms with the proper operation department.
• Inspect registration area and office for cleanliness, water service, etc.
• Inspect exhibit areas hourly for cleanliness.
• Immediately meet with the Meeting Planner and verify that set-ups are correct and discuss last minute changes to contract.
• Check-in with Meeting Planners a minimum of 4 times a day.
• Assist clients with any last minute or pending requests.
• Complete daily events report.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Excellent organization and communication skills.
• Ability to read, listen and communicate effectively in English, written and verbally.
• Understand Hilton Hotels Corporation’s Meetings and Conventions Standards.
• Working knowledge of banquet and meeting room set-ups.
• Ability to work flexible schedules, as well as being able to work shifts standing on feet and walking throughout the hotel or sitting for long periods of time.
• Multiple task oriented.
Other Expectations:
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
EEO/AA/VEVRAA/ADA
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
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