Dispatcher II

Summary

Spire is seeking a Dispatcher II, Operations Support, to work in the Saint Louis, Missouri area. We are looking for highly dependable, self-motivated, analytical individuals skilled in critical thinking, problem solving, and analysis. The Dispatcher II has responsibilities for researching, compiling, and analyzing data to strive for efficiency in a critical work environment.

The work schedule for this role is 2pm - 10pm, Monday thru Friday.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance.
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
• We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger.
• We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard.

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Duties and Responsibilities

• Research, analyze, and report out on emergency response metrics weekly and monthly.
• Develop and maintain consistent operational and productivity metrics that support our strategic goals.
• Develop and maintain reporting for Executive and Operations leadership.
• Work with the business, using data intelligence, to evaluate benchmark emergency performance.
• Manage and effectively routes emergency notifications to Field Operations personnel in such a way as to facilitate the shortest possible response time.
• Respond to customer and field technician requests following Company policies and procedures while using proper etiquette and discretion.
• Serve as lead and back up to Dispatcher Supervisors, as needed.
• Prepare work order notifications related to retired services, leak orders, distribution orders, and similar type orders.
• Notify One Call for locate requests received from construction and update appropriate orders.
• Monitor referral box, make adjustments and updates to orders based on follow up requests.
• Use sound judgment and decision-making skills to evaluate situations, establish priorities, and maintain efficient, safe, and quality resolutions.
• Serve as lead and back up to Dispatcher Supervisors, as needed.
• All other duties as assigned.

Essential Characteristics and Competencies

• Ability to lead by example in support of the Company’s essential characteristics and values.
• Ability to work as part of a team and display a positive attitude for this dynamic environment.
• Ability to manage time effectively in order to meet company and individual goals and deadlines.
• Ability to multitask as needed to handle multiple issues at one time.
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.
• Ability to listen attentively in order to gain the proper information in order to direct workforce.
• Ability to stay focused around other distractions as needed to prioritize daily work, ensure customer safety, and handle emergency situations in a timely manner.
• Ability to adjust priorities as needed to adapt to changes in the workload, ensure workload requests are handled, and guarantee that requests are completed timely.

Required Education (certifications, licenses)

• High School Diploma or GED, required.
• Bachelor’s degree preferred.

Required knowledge, skill and abilities

• Proficient with Microsoft Outlook and Microsoft Word and Excel.
• Knowledge and experience with the appropriate enterprise software is preferred.
• Knowledge and experience with the appropriate Workload Management system is preferred.
• Ability to navigate within the various software systems used to distribute work, make orders, etc. as needed to reassign work, create orders, and tract routes.
• Previous dispatching experience a plus.

Physical demands, environment and schedule

• Normal Work Environment - Work is normally performed in a shared office environment.
• Must be able to work after hours shift during the week (possible off days during week) and be able to work weekends if the shift requires and work some holidays. Assigned shifts could change.

Posting Requirements

We accept online applications through our career site at jobs.spireenergy.com.

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.