Technical Specialist

This is Us:

• We have a bold vision to connect 25 million vehicles by 2025.
• Our customers come first. We lead through innovation. We win as one. We act with integrity.
• We adhere to our brand promise – to make the complex simple, the future predictable, and our customers successful.

With nearly 4 million connected vehicles today, Spireon is an exciting player in the growing Connected Car and Internet of Things (IoT) technology categories. We help people and businesses track and protect their most important assets with vehicle intelligence solutions that gather Big Data and provide the critical insights with easy-to-use dashboards and apps.

This is You:

We are looking for an onsite hands-on Technical Specialist to support our Automotive and Transportation product lines. You must be able to work across multiple teams to ensure project objectives are met.

Responsibilities:

This is an on-site hands-on role at our 3PL location.

The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. To be successful as a technical specialist, you should demonstrate expertise in software and hardware, as well as problem-solving skills.

Technical Specialist Responsibilities mainly a Liaison between Technical and Quality groups:

Technical support

•         Installation and support of computers, software, cellular/wifi connectivity, cables, test assemblies and other equipment required to configure and prepare products for shipping

•         Integration of backend systems between Spireon and Saddle Creek for efficiency, monitoring and management

•         Proactive scheduled maintenance of equipment

•         Evaluating technical programs, including New product introduction, set up and testing, alpha/beta support

•         Training of staff on Spireon tools and processes, new products, etc

•         Troubleshooting technical programs

•         Bill-of-Materials review

Quality control

•         Set up and monitor quality metrics

•         Standardization of processes across all product lines. We process ATS / FAI (Sprint – TMO within FAI) differently

•         Train, implement and improve SOPs

•         Implement processes and tools to improve quality and reliability

•         Providing customer support for programs and applications

•         Error-proofing of shipments

•         Finding ways to increase productivity and reduce expenses.

•         Product Activation and FIFO

•         Handling expedited and special requirement(s) products

•         Review packaging requirements to accommodate product and accessories for entire customer order

Vendor Liaison

•         Monitor operations including resources, materials, workload distribution and processes to achieve targets

•         Quality control and productivity

•         Cost management

Others

•         Lean Methodologies implementation – 5S, Visual Aids, etc

Ideal candidate will have the following qualifications:

• Bachelor's degree in technology or a related field

• Prior work experience as a technical specialist
• Outstanding research skills
• Detail-oriented
• Solid organization and coordination skills.
• Excellent customer service knowledge.

Rewards:

• Winner IoT Innovator Awards & Stevie Award for Customer Excellence
• Work with the Best and Brightest Technical Talent
• Stable, High Growth and Profitable Company
• Comprehensive Benefits (Medical, Dental, Vision, 401K Plan)
• Wellness, Professional Development and Spireon University
• Virtual Happy Hours, Team Building Events, Hackathons
• Employee Discounts on Spireon Products and Services