Floor Manager

Job Profile: Team Lead

Team Leads at Spirit Elephant (SE) are our future AGMs and GMs! They are tasked by managing and developing Team Members in executing outstanding products as well as delivering exceptional and hospitable customer service. 

Our Team Leads behave and work with integrity and honesty while upholding the SE standards, policies, and procedures.

The Team Leader embodies and lives SE core values daily: 

• They have Grit. We strive to win. We are scrappy, resourceful, determined and focused on improving daily.
• They act with Integrity. Integrity creates trust. Demonstrate truthfulness, fairness, humility, and respect.
• They show their Spirit. Be passionate about serving craveable food, delivering it with a smile and genuine hospitality. 
• They think Purposefully. Our actions, decisions and resolutions positively impact our team, the customer, the community, the planet and our business.
• They are Real. Honest. Authentic. You.

Benefits 

Medical, Dental Vision (Full-Time Employees)

401k w/ match

Paid Time Off

Discounted food merch

You get to help save the world

Quarterly bonus for all full time employees

Essential Functions

• Manage, empower, and motivate Team Members; this includes assigning daily tasks and functions, and validating through positive feedback as well as providing them in-the-moment coaching and training. 
• Team Lead will work as opener, mid, or closer and follow proper procedures for each role.  
• Follow all labor laws dictated by local and regional government. 
• Adequately resolve customer complaints/issues with pose and a sense of calm. 
• Manage the line ensuring SE procedures are followed; work line as needed. 
• Follow proper daily cash handling procedures including counting and paring cash tills as well as researching cash variances. 
• Assist in the control of cost of goods and labor; resolve any variances and inventories that may occur. 
• Strong communication skills, both written and verbal. Strong organizational skills and the ability to multitask; must be a strong team-player.
• Provide effective and open communication on goals, procedures, and policies during team meetings while also recognizing positive contributions.
• Ensure all processes, policies and procedures are followed consistently

• Work with the Head Coach in creating plans to continuously improve the business in the areas of People, Customers, Sales, and Profits.

• Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing exceptional customer service.
• Have a flexible schedule and be able to adjust based on business demands. 

Education and Experience

• Educational requirements: High School degree or GED, bachelors preferred
• Minimum of 2 year supervisory experience in a restaurant/retail environment or commensurate experience, full-service / fine dining experience preferred..
• Manager Servsafe Certification and all safety certifications mandated by local and regional entities.