Account Associate

Overview

Spiro is hiring an Account Associate to join our Sales team.  The Account Associate works in partnership with the Sales team, delivering best in class service.   The Account Associate will work across teams for the overall administrative support of both individual accounts as well as the Sales team as a whole. The Account Associate will need to be organized, detail oriented, deadline driven, have strong administration skills along with being a multitasker.  

 

Company Overview  

Spiro is a global agency and together we create experiences and events that defy gravity. Where strategic creative meets advanced digital solutions enabling customers to experience brands in any space and time.  

We boldly go where no experience has gone before. We are storytellers and story makers; we are fearless dreamers of the “what if” and are pioneers of innovation and perfection in our craft.  We empower each other and partner to launch brands into their experiential orbit. Come. Join Our Spiro·Verse and Experience Brand Gravity. 

 

Learn more about who we are here! 

Responsibilities

• Support overall team initiatives including client specific reporting, reconciliation and other account-wide projects.
• Support overall team information including PowerPoint support for shows across the US Sales team.
• Manage systems data including Salesforce in support of the Global Sales team.
• Support overall teams finance initiatives including finance tracking and billing reviews of individual jobs.  
• Manage overall team administrative functions, data tracking, reporting and analysis.
• Manage smaller table tops and portables for the team and support Account Managers on larger projects.
• Manage tactical activities pertaining to clients’ convention program and associated projects.
• Maintain records of clients’ past exhibition activities and business practices.
• Participate in regular convention planning and client initiative meetings.
• Coordinate activities of GES 3rd party vendors and clients’ outside agencies on behalf of the Account Manager.
• Collaborate with client exhibition and brand groups to define needs; determine and execute exhibition and project deliverables.
• Recap client meeting minutes and distribute to client and GES account team.
• Generate proposals and change orders detailing scope of services to be provided to the client.
• Assist the Account Manager in managing GES production, show service and logistics details prior to the show including coordinating Design, Estimating, Project Management, Traffic, I&D and Show Services to ensure timelines and deliverables are achieved.
• Help brainstorm, recommend and collaborate with team to develop and deliver traffic builder solutions inclusive of pre-show, show-site and post-show marketing, measurement, virtual show, e-literature services and the like.
• Compile show-specific information for the Install & Dismantle supervisor or set-up person prior to show set-up.
• Manage and track all show/client shipments to ensure timely delivery.
• Occasionally travel to show venue to fulfill client requirements for show-site support when needed by the team.
• If needed, document show-site activities when traveling for the account team and assist Account Manager and Account Director in post-show review.
• If requested, review I&D post-show change orders and reports; communicate any issues to account team; participate in the development and implementation of remedial measures necessary for improvement.
• Support the AM to review I&D post-show change orders and reports; communicate any issues to account team; participate in the development and implementation of remedial measures necessary for improvement.
• Accurately allocate and report applied time on a bi-weekly basis.
• Monitor job costs in order to effectively manage project budgets and achieve or exceed forecasted show profit.
• Assist in reviewing invoices against proposal to determine variances. Investigate unexplained variances to determine validity and accuracy.
• Regularly inform the Account Manager and Account Director of project status and issues.
• Assist the Account Executive in the development of annual budgets, sales presentation materials, data requests and other special projects as appropriate to retain and grow business.

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!  

• Foresight to anticipate clients’ needs and requirements.
• Excellent interpersonal skills and the ability to develop a strong rapport with the client and internal GES team. Approachable, engaging and likable.
• Articulate, poised and polished with the ability to communicate clearly, concisely and professionally both verbally, in writing, and in presentations.
• Exceptional organizational skills, attention to detail, and ability to multi-task; able to manage shifting client priorities and multiple/simultaneous client shows and projects.
• Ability to proactively provide practical solutions in an ambiguous, time sensitive and fast paced environment.
• Bachelor’s Degree or commensurate experience with Marketing/Communications major preferred.
• Thorough knowledge of Excel including pivot tables, PowerPoint, databases, word processing and graphs.
• Ability to analyze available information and make sound decisions.
• Ability to work in consultative manner with internal GES teammates and client contacts at a variety of levels.
• Travel approximately 20%.

Work Environment

Attributes  

• Driven 
• Works well under pressure 
• Skilled multitasker 
• Detail oriented 
• Organized 
• Proactive 
• Punctual 
• Adaptable   

How to measure success  

• By 30 days:  understand each team member’s role/responsibility, understand account team’s SP folder structure and add documents appropriately, update client show calendar and KPIs accurately, locate exhibitor manuals, successfully open PRJs and create proposal shells in GBMS system. 
• By 60 days:  accurately report on account KPIs, choose appropriate client inventory and complete TRACE reservations and TQRs, complete client-related PPT decks accurately. 
• By 90 days:  successfully execute tabletop displays/portables show with minimal support/intervention; accurately estimate show services. 

 

Benefits  

• Remote Environment 
• Free Access to Events 
• Full Benefits Package 
• 401K Vesting Immediately  
• Psychological Safety  
• Diversity, Inclusivity and Belonging Culture  

Our Process 

 

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.   

EEO Information

We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.